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ID #19915102
State Delaware
City Newark
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source Zenosys
Showed 2021-09-19
Date 2021-09-17
Deadline 2021-11-15
Category Technical support
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Help Desk Analyst

Delaware, Newark, 19702 Newark USA

Vacancy expired!

Hello, Zenosys is looking for Help Desk Analyst a client Newark, DE If you are available and interested in the below opportunity, please send me updated resume. Thanks

Job Title Help Desk AnalystLocation- Newark, DEDuration –12+ Months Contracts Highly Chance to Extend

If you are interested, please provide the following details along with the updated resume to

speed up the interview process. Full Legal Name as mentioned in Drivers' license:Current Location:Willing to relocate to the specified work location:Currently on a project or actively looking:Availability for interview:Availability to join the project:Date of Birth (Month/Date):Visa Status:Since how long the candidate has been in USNeed Education details with University Name, Location & Passing year in resume.:LinkedIn address
  • Answer phones, respond to voicemails and respond to transferred tickets.
  • Generate or update tickets
  • Manage and maintain individual ticket queue.
  • Note trends of problems that are either new or recurring and report them to manager for further analysis and investigation.
  • This position supports for web based applications. Successful candidate will be interacting with both internal and external clients. External clients include Registered Investment Advisors, Investors and High Net Worth Individuals
Working knowledge of internet browsers (IE,Chrome,Firefox,Safari) including troubleshooting, documentation, and problem- solving.Excellent person-to-person communication skills.Proven ability to speak, communicate, and express self and technical issues intelligently in BOTH “techie” and “non-techie” vernacular.Proven ability to deal with multiple types of callers/clients: problematic, irate, foreign, confused, etc.Proven ability to multitask.Excellent logical and problem- solving skills. Often required to think “out of the box.” To find solutions, fix problems, and find workarounds (if needed) until problem can be resolved. Desired Characteristics and Personality Qualifications:Professed and demonstrated ability and desire to learn and continually update/supplement current knowledge.Work ethic and consideration for others coupled with intelligence and the desire to learnAbility to contribute to team in areas other than just troubleshooting. Ie. Perhaps one person is a technical writer and another is great at dealing with irate customers, maybe a third is super- organized…skills outside the immediate requirements for being a support person are invaluable. If interested Please send me your resume at

Vacancy expired!

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