120 South Dupont Highway, New Castle, DE, United States | Base + Commission | E72H Service | Full Time Experienced Automotive Service Advisor / Service Writer - Assistant Service Manager- Full Time Hertrich Family of Automobile Dealerships seeks an energetic Experienced Automotive Service Advisor / Assistant Service Manager to enhance our world class service team! Are you looking for spectacular growth opportunities? Do you thrive in a fast-paced environment where you have unlimited career potential? Are you an enthusiastic individual who wants to work for a mission driven company? Do you have proven experience as an Automotive Service Advisor / Service Writer and you are looking for your next career steps? Then our Company is the right fit for you! The Hertrich Family of Dealerships is on the lookout for awesome candidates to join our growing team. We're proud to represent 24 separate dealerships, 13 Collision Centers, and 19 Automotive Brands across the Delmarva peninsula and beyond! For three generations, the Hertrich Family has dedicated themselves to the communities we serve, supporting over 90 local organizations and charities. We are a world-class team with a dynamic, entrepreneurial culture; we win with integrity, hold ourselves accountable, and aren't satisfied with "just good enough". We aim for excellence and work together to achieve it in everything we do. If you're a dedicated, innovative, and enthusiastic person, we invite you to apply for one of the many exciting positions we have available. Our Automotive Service Writer is responsible for overall commitment to client services for our dealership clients. In this position, you will use networking and client relationship skills to sell the Company's services Hertrich offers our Experienced Automotive Service Advisor / Service Writer - Assistant Service Manager : Extremely Competitive Wages Comprehensive Medical Insurance for Employee & Family Dental, Vision, Accident, Cancer, & Life Insurance available for Employee & Family Short- & Long-Term Disability Plans available for Employees Paid Vacation Paid Holidays Paid Personal/Sick Days 401K Plan with Employer Match Employee Purchase Discounts Experienced Automotive Service Advisor / Service Writer - Assistant Service Manager Duties Include: Potentially train to support Service Manager by completing duties such as monitoring service inquiries, maintaining inventory of spare parts, enforcing service rules in the facility, tracking service operations and daily service paperwork Meet and Greet Service Customers promptly Answer incoming service calls and schedule appointments Advise customers of estimated service/repair costs and anticipated completion time Coordinate repairs/service orders with Technicians Record and report issues to the Department Supervisor Ensure complete customer satisfaction by getting it right the first time Suggest appropriate additional service to the customer Other duties as directed Experienced Automotive Service Advisor / Service Writer - Assistant Service Manager Qualifications : Must have a minimum of 2-3 years' experience as a Service Advisor/Writer or 1 year as an Assistant Service Manager Must be a customer-oriented, self-motivated team player Prior sales and/or customer service experience required Prior up-selling experience a plus Must be computer literate High School Diploma or GED required Must be available to work a flexible schedule that will include some evenings and Saturdays Must have a valid driver's license and few to no points on driving record. "We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce; therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Hertrich is also committed to providing a drug-free workplace. Hertrich is an equal-opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all."