Vacancy expired!
- Primary role involves detailed analysis and design, providing work estimates, development, unit testing, providing support during QA and UAT cycles and a defect free production delivery and supporting Interactive Voice Response (IVR), middleware and contact center desktop integration services.
- Responsible for supporting internal Intranet based user interface solutions to enable business users to make dynamic changes to the IVR applications and provide off hours support when needed.
- Our client's Enterprise Contact Center handles almost million customer calls per day. Every customer interaction with the company starts with Enterprise Contact Center applications. So, it is very critical that all applications are up and running 24/7 and every customer needs are fulfilled.
- Due to high business impact and complex nature of contact center architecture, person who supports contact center applications should be specialized in contact center domain, well versed in Interactive Voice Response (IVR) and Computer Telephony Interface (CTI) technologies, able to follow Agile development methodology, understand business demands and deliver them on time, ability to code robust, stable, resilient client server applications
- 3+ years of experience in Core Java/J2EE
- Contact Center skills preferred with Voice XML (VXML), Automated Speech Recognition (ASR), Text to Speech (TTS) and/or Genesys voice platform (GVP)
- Previous experience with Microservices, Java Persistence API, MVC JMS, and SOAP/REST
- Experience with any Cloud technologies like Cloud Foundry, AWS, or Kubernetes
- Nice to have: Control-M, Amazon Web Services (AWS), Splunk, Dynatrace and Grafana monitoring tools,, Hibernate, Eclipse,, GIT, Oracle DB, Maven,
Vacancy expired!