Vacancy expired!
As an IAM ForgeRock Operations Lead, within our Enterprise Technology division, you will be responsible for the maintenance, support and configuration of a variety of technologies used to support Customer Identity and Access Management.
Some of the things you ll be doing- Ensure the integrity and availability of Customer Identity and Access Management (CIAM) technologies
- Develop understanding and expertise in the CSC deployment of ForgeRock
- Manage operations across support organization - 3rd parties, ET operations, applications development
- Manage communications during incidents and releases
- Create and maintain support documentation (operation run book, SOPs, asset inventory, alert response, incident response plans, data flow diagrams, architecture drawings)
- Collaborate with engineers and developers to troubleshoot applications
- Take part in after-hours on-call support rotation. Support patching and deployment activities after hours as needed.
- Execute production releases (change control, communications, testing)
- Plan scheduled maintenance upgrades, security patching, enhancements, defect resolution
- Support new customer federation with ForgeRock
- Respond to audit inquiries and generate compliance evidence
- Develop and maintain technical expertise in IAM technologies
- Understanding of ForgeRock products (AM, IDM, DS, IG).
- Experience supporting IAM solutions using SAML, OIDC and Oauth2 protocol. Experience supporting custom development using Java, JSON, SAML, OAuth2.
- Experience with ForgeRock containerization, Kubernetes and RedHat OpenShift
- Experience across programming languages (Java, .Net, scripting languages)
- Able to support the DevOps team during ForgeRock integration.
- Experience with system monitoring tools
- Able to convey risk to all levels of the business, from management to operations and development teams.
- Effective oral and written presentation skills with the ability to communicate productively with technical and business teams
- Strong commitment to customer service and customer satisfaction
- Strong analytical and troubleshooting skills
- Ability to work in a fast paced, highly dynamic environment
Vacancy expired!