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JOB DESCRIPTION
Skill : Genesys Consultant
Role / Tier : SeniorDeveloper / T2
Keyresponsibility :
Expertise in application, data and infrastructurearchitecture disciplines
Advanced knowledge of architecture, design and businessprocesses
Proficiency in modern programming languages
Keen understanding of financial control and budget Management
bility to work collaboratively in teams and developmeaningful relationship to achieve common goals
65533 5 year of experience in Contact Center Technology withhands on experience on high complexity Genesys implementations (8X and Above)with focus on call routing, queuing and transfers (non
IVR)
65533 Understand the role of each Genesys Framework andManagement Component, Config Server, Config proxy, Message Server, SolutionControl Servers, LCA
65533 Understand how SIP server provides CTI data to the restof the Genesys infrastructure
65533 In Depth understanding of how ORS server interacts withURS server
65533 In depth understanding of the TLib Event Model
65533 Experience in troubleshooting individual product aswell as system integrations between products by tracking through log files andlogically being able to determine where problem might reside
65533 Hands on experience with very largescale deployment ofGenesys 8.5 Framework, Configuration and Management, routing Media componentswith integration experience with SBC.
65533 Expert knowledge of SIP integration and troubleshootingSIP and Orchestration calls flows Qualifications
About Virtusa
Teamwork, quality of life,professional and personal development : values that Virtusa is proud to embody.When you join us, you join a team of 21,000 people globally that cares aboutyour growth one that seeks to provide you with exciting projects,opportunities and work with state of the art technologies throughout yourcareer with us.
Great minds, greatpotential : it all comes together at Virtusa. We value collaboration and theteam environment of our company, and seek to provide great minds with a dynamicplace to nurture new ideas and foster excellence.
Virtusa was founded onprinciples of equal opportunity for all, and so does not discriminate on thebasis of race, religion, color, sex, gender identity, sexual orientation, age,non-disqualifying physical or mental disability, national origin, veteranstatus or any other basis covered by appropriate law.
All employment is decidedon the basis of qualifications, merit, and business need.
Vacancy expired!