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ROLE: Help Desk (User Support Services)REQUIRED SKILLS:• At least 2 or more years of hands-on Help Desk experience and exposure to integration testing • Strong understanding of Help Desk related flow and exposure to Help Desk tools & work towards tickets resolution• Strong customer service background – ability to analyze, trouble-shoot the issue• Willingness to learn custom applications and understand policy related documents • Strong communication skills, both written and oral – a congenial telephone presence and a positive/cooperative attitude• Strong understanding of software development principles• Record defects and coordinate resolution with development and functional leads• Excellent teamwork, interpersonal skills and professionalism• Execute test scripts• Analyze results against functional design and expected results• Record defects and coordinate resolution with development and functional leads• Strong customer service background – ability to analyze, trouble-shoot and answer questions accurately related to Help Desk tickets.PREFERRED SKILLS:Previous Help Desk experience Proficient in the use of Microsoft Word and ExcelTraining experienceAbility to work independentlyRESPONSIBILITIES/EXPECTED DELIVERABLES:Ultimately, staff in these roles will be providing Help Desk Support to our client.
Vacancy expired!