Vacancy expired!
Overview
IMG - provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide - is hiring a full-time Unified Communications Engineer with TS/SCI at its Joint Base Anacostia-Bolling, DC location.Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years.ResponsibilitiesResponsible for the design and development of Unified Communications systems.- Provides expert level analysis of voice, video, and integration with data communications networks, including planning, designing, evaluating, selecting, and upgrading operating systems and protocol suites.
- Plans network layouts and configures systems for user environments.
- Analyzes network topologies and traffic and capacity requirements.
- Supports the acquisition of hardware and software as well as subcontractor services as needed.
- May provide technical support and troubleshooting to users.
- May perform network administration duties.
- Provides guidance and work leadership to less-experienced network personnel and may have supervisory responsibilities.
- Maintains current knowledge of relevant technology as assigned.
- Participates in special projects as required.
- Meet with various customers to determine strategic video and telephony needs.
- Maintain proper documentation of systems configurations, to include drawings and standard operating procedures
- Review reports and logs for problems and identify appropriate solutions to include developing work flow for lower tier support levels
- Provide primary and backup support in maintenance of Video and UC hardware and software.
- Experience in Voice and Video Engineering, Infrastructure including Design, Maintenance, Support, Deployment, Implementation, Systems Engineering.
- Advanced knowledge in Cisco Unified Communications Systems, CUCM - Cisco Unified Communication Manager - Cisco Unified Call Manager, Cisco Call Manager, Cisco Voice DR, VoIP, Voice Engineering, Video Conferencing and Collaborative Tools, integrating video into Cisco Call Manager, Cisco Prime Collaboration Cisco Voice and Video Collaboration Systems, Cisco Voice Cluster, Cisco Voice DR.
- Experience with Cisco Data Networking switching and routing but expertise is in Voice, VoIP, and DVTC
- QoS Quality of Service
- Cisco Unity Connection
- VCS
- Streaming Video
- Tandberg and Cisco Video devices including end points and Mutli-point Control Units (MCU)s.
- UCCX - Cisco Unified Contact Center Express
- UCCE - Cisco Unified Customer Contact Enterprise
- CUCME - Cisco Unified Communications Manager Express
- Health, dental, vision, and life insurance
- Short term and long term disability insurance
- 401(k) with generous company match
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- 20 days of personal leave plus paid federal holidays
- Professional development and training assistance
Vacancy expired!