Vacancy expired!
Overview
Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years.IMG is hiring a full-time Unified Communications Tier I Technician with TS/SCI at its Washington, DC location.ResponsibilitiesIMG is currently seeking a talented Unified Communications and Collaboration (UC&C) Operations Technician to providemaintenance and advanced support for customers globally. The successful candidate would be joining a 24x7 NOC (Network Operations Center) team that provides multiple services in the realm of UC&C to include Video Teleconferencing (VTC), Voice over IP (VoIP), Instant Messaging (IM), Presence, Audio/Video Streaming with some Public Branch Exchange (PBX) phone support within the enterprise. Responsibilities are based on tiered skill level for resolution supporting customers on all managed DCE/DTE plus scheduled or active Video Teleconferences. Candidate will become familiar with the use of VC Wizard, Cisco Unified Communications Manager (CUCM), Cisco border controllers (CUBE/VCS), Multipoint Control Unit (MCU), Cisco Meeting Server (CMS), Telepresence Management Suite (TMS),Vbrick Rev, Integrated Management Controller (IMC) and various other tools as required.QualificationsClearance Required: TS/SCI to start. Candidate must be able to pass a CI Poly.Required Certification: DoD 8570 IAT Level IIDesired Certifications:- Network +
- ITIL Foundations
- Agile Foundations
- Meets one of the following education/experience combinations:
- High School Diploma + 7 years
- Associate's Degree + 5 years
- Bachelor's Degree + 3 years
- Master's Degree + 1 years
- PhD + 0 years
- Technical knowledge of VoIP / PBX telephony systems, software, hardware, and Telecommunications standards, Cisco Unified Communications Manager.
- Technical knowledge of IM systems like Cisco Jabber or Microsoft Teams and Presence Services
- Technical knowledge of Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
- Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.
- Comprehensive knowledge of network topology; along with networked hardware and software tools listed above.
- Familiarity with VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.
- Manage resource availability and conflicts for Video Networks.
- Possess understanding of dialing protocols to include H.323, E.164 and SIP.
- Ability to troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations.
- Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the UCenvironment.
- Ensure compliance with network security policies and procedures.
- Create and report all outage notifications and network related issues according to standard operating procedures.
- Provides system/equipment/specialized training and technical guidance to lower skill level employees.
- Assist in responsibilities as tasked by GDIT Management.
- Participate in special projects as required by GDIT Management.
- Health, dental, vision, and life insurance
- Short term and long term disability insurance
- 401(k) with generous company match
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- 15 days of personal leave plus paid federal holidays
- Professional development and training assistance
Vacancy expired!