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Job ID: 2117171
Location: WASHINGTON , DC , US Date Posted: 2021-11-03Category: Information TechnologySubcategory: Technical SupportSchedule: Full-timeShift: Day JobTravel: NoMinimum Clearance Required: NoneClearance Level Must Be Able to Obtain: Public TrustPotential for Remote Work: NoDescription Desktop Engineer and Installation Technician This position is located in Washington, DC at the Department of Transportation (DOT) Headquarters' Building and is assigned to provide the below described services in support of the Desktop Engineering team and Technical Refresh efforts. The candidate will be assigned to the Tier2 Desktop Engineering and/or IMAC (Install, Moves, Adds, Changes) team and serve as a Desktop Engineer focusing on supporting customer requests and on the requests for technology refresh (replacement and upgrade of current desktops or laptops). The work is performed in a Microsoft Windows environment. Refresh activities are performed in a "Refresh Hub", which allows the team to more efficiently perform upgrades, also requires that the team receive and deploy customer equipment through increased communication and follow-up to ensure all customers are aware of their schedule and aware of Refresh progress. Desktop Engineering/Customer support activities are performed within the DOT Headquarters building in Washington, DC. There are approximately 15,000 users in the building and support will range from simple to complex system issues and may include VIP support requirements. The successful candidate will possess exceptional communication skills, and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling and the ability to document processes. Strong skills with imaging machines and troubleshooting during the image process are a plus. The team member will perform some or all of the following: • Customer service and interaction • Advanced troubleshooting and resolution • Imaging new machines • Remedy data entry (Asset Module, Incident Management module) • Deployment of new machines • New software installation Qualifications Skills Required: • Customer service and communication skills • Troubleshooting Microsoft Windows 7, 10 (mid-level) • Installation and configuration of new machines in a Windows environment (mid-level) • Smart cards / PIV cards (general knowledge) • Experience with Office 365, VPN, Active Directory, Thin Client • Provide Remote Tool Support • Conference Room / VTC Setups Skills Preferred: • Ability to work in a fast-paced environment • BMC Remedy, Asset and Incident Module (user-based knowledge) • Bomgar • MAC Troubleshooting Certifications Preferred: • ITIL • HDI Desktop Support COVID Policy: Prospective and/or new employees are required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Where work is performed strictly at a customer site, customer site vaccination requirements preempt SAIC's vaccination policy.SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com .My SAIC Benefits.Vacancy expired!