Vacancy expired!
ALTA IT Services is a wholly owned subsidiary of System One, a leading provider of specialized workforce solutions and integrated services. ALTA is an established leader in IT Staffing and Services, for both government and commercial enterprises across the United States, specializing in Program & Project Management, Application Development, Cybersecurity, Data & Advanced Analytics, and Agile Transformation Services. ALTA IT Services is seeking a NOC Engineer to join our client on a contract to hire basis. This candidate will be involved in the building out of their Technology Operations Center to monitor the overall system health. NOC Engineer Contract to Hire Remote (EST Hours) JOB TITLE: TECHNOLOGY OPERATING CENTER (TOC) ENGINEER This role will require shift work. The Technology Operation Center covers a 24 by 7 operation and members are asked to be flexible in providing coverage outside of their normal shift hours, when the need arises. • This role supports the First to Know capability of the Technical Operations Center and requires coordination and multi tasking skills to ensure maximum service availability of our systems • TOC Engineers monitor the performance and capacity of enterprise wide systems using a variety of tools to identify hardware, software, and environmental alerts • Provide eyes on glass monitoring of systems and will investigate, verify, report, communicate and escalate any issues. • Author communications that are sent out to the user community and leadership about outages, upgrades, IT challenges, etc. • Candidates will also work with the technical teams to write up outage summaries and lessons learned reports for senior management to understand the impact to the community and corrections to avoid future occurrences. • You will have the opportunity to work across a wide variety of IT issues and learn about many different technologies; with the opportunity to grow into more advanced roles. • This team provides 24x7x365 support to the user community.
Responsibilities include: • Provide eyes on glass monitoring using various monitoring tools such as Dynatrace, Splunk, SCOM, ITM, and SolarWinds • Investigate and verify alerts and reported issues • Escalate issues to the Tier 2 operations team when necessary • Access devices and analyze graphing • Review device logs documentation and analysis • Perform real time monitoring of vital systems • Provide general event management and communication management support for the TOC • Support a 24x7 system monitoring service to proactively identify and assess problems before the customer reports them • Support response time, ensuring system information, contact information and processes are in place to coordinate the necessary IT response to system problems • Coordinate and facilitate conference bridges as part of even management • Rely on your teammates and be an active collaborator and participant within the group • Provide event management and problem management support to service owners and IT managers • Author reports, participate in incident review meetings, participate in active problem management activities, routinely follow up on long-term problems, prepare data for status findings presentations, prepare flowcharts and draft process documents for team activities. • Communicate an honest interpretation of data to all stakeholders; support and facilitate open communication between all stakeholders. Required Qualifications: • AA and 3+years of experience or equivalent combination such as bachelor's degree and 1+ years' experience or no degree and at least 5 years in a IT help desk service desk, or NOC TOC technician type roles. • 1+ year IT experience and understanding networking and/or network monitoring tools. • Experience with enterprise monitoring tools • Strong written and verbal communication • Knowledge and experience of system and network infrastructures such as LAN and WAN network technologies, server virtualization, enterprise storage area network (SAN) and backup, enterprise performance and fault monitoring tools. Basic sysadmin skills. • Strong analytical skills and able to collate and interpret data from various sources. • Strong communicator with a natural aptitude for dealing with people • Ability to assess and priorities faults and respond or escalate accordinglyVacancy expired!