Service Delivery Manager

ECS is seeking a

• Be responsible for overall coordination, status reporting, and stability of project-oriented work efforts.

• Establish and implement project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations.
• Assemble project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality reviews; and escalating functional, quality, cost, timeline risks and issues appropriately.
• Track key project milestones and adjust project plans and/or resources to meet the needs of customers.
• Coordinate communication with all areas of the enterprise that impact scope, budget, risk and resources of the work effort being managed.
• Assist the Program Manager and Chief Technology Architect in partnering with senior management of the business community to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise.
• Manage human resources and staffing functions to ensure project performance is exemplary (e.g., hiring, performance management).
• Manage one or more cross-functional projects of medium to high complexity.
• Demonstrate ability to provide high-quality service delivery in an environment based on incentivized KPIs/performance standards.

• Top-Secret Clearance required.
• At least 4 years of experience.
• Experience in one of the following disciplines: Information Systems, Information Technology, Engineering, Management/Business Management, or Computer Science.
• ITIL V3/V4 Foundations or comparable framework Certification.
• Must possess PMP Certification.
• Must possess a Microsoft Certification such as MCP or equivalent.

• Possess Six Sigma Black Belt certified by a credible certification organization.