Vacancy expired!
Overview
IMG - provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide - is hiring a full-time Help Desk Technician with a Secret/DOE L Clearance at its Navy Yard, Washington D.C. 20376 location.Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years.Responsibilities- Provide prompt, responsive, and courteous day-to-day customer support for personnel IT needs.
- Review, process, and resolve help desk tickets or other service requests as assigned within established timelines.
- Read understand and apply established IT guidelines to meet user needs and where necessary recommend deviations.
- All work is performed under the supervision of the LAN manager.
- Knowledge of network and IT standards and protocols to perform routine configurations, installations, maintenance, inspection, and design of network systems.
- Knowledge of a wide range of computer techniques, requirements, methods, sources and security procedures to perform routine user support tasks.
- Knowldege, skill and ability to analyze, evaluate and make recommendations on aspects of IT projects.
- Ability to read and review user-submitted paperwork for completeness and accuracy.
- Customer service experience as a help desk technician, to include answering user phone calls and tickets as well as providing in-office touch labor support.
- Help Desk (computer help center) or comparable experience. Experience in receipt of calls, problem diagnosis, problem resolution, and database problem tracking (such as Remedy).
- Knowledge and working experience with Microsoft Office Suite software (e.g., Access, Excel, Outlook, PowerPoint, and Word).
- Experience shall include responding to information workers' detailed questions on the use of these applications and resolving installation and operational type problems.
- Working experience with file management systems such as Windows Explorer, Email applications such as Outlook, and Computer Conferencing such as Microsoft NetMeeting, Remote Assistant.
- Working experience with operating systems such as Windows, Unix, Linux, or equivalent.
- Health, dental, vision, and life insurance
- Short term and long term disability insurance
- 401(k) with generous company match
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- 20 days of personal leave plus paid federal holidays
- Professional development and training assistance
Vacancy expired!