ServiceNow Configuration Manager

Job ID: 2304461

• Plan, manage and control the Configuration Management Database (CMDB) to ensure the accuracy of configuration data and proper reporting and status accounting
• Work with stakeholders and CI data owners to ensure the quality of the CMDB data is maintained and all CI's are up-to-date
• Continuous improvements for the automation and maintenance of non-discoverable data attributes including integration of other asset management systems as required
• Conduct data quality analysis, provide recommendations to address data quality issues, and manage the implementation of approved recommendations
• Manage Configuration Item review attestations to ensure accuracy and completeness of undiscoverable configuration items maintained within the CMDB
• Consult with groups outside of the ServiceNow development team that would like to use or integrate with ServiceNow CMDB.
• Assisting in developing standard IT configuration management methodology
• Supports the Configuration manager in the development of CMDB policy, processes and knowledge base
• Works with the Configuration management team, to improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships

• Working with Cross-functional teams with multiple product owners

• Assists Configuration management in conducting configuration audits and reconciliation
• Maintains CIs to ensure CMDB accuracy and completeness
• Drives visibility on unauthorized CI changes or alterations to environment
• Works with other ITSM processes to understand new requirements and identify how Configuration management can support
• Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned
• Perform SDLC activities required to enhance the Service Now platform
• Other duties as assigned.

• Requires a bachelor's degree in Information Technology, Computer Science, or related field or equivalent experience.
• Strong knowledge and experience with SAM and HAM policies, procedures and best practices
• Expert knowledge of IT Configuration and Asset Management processes.
• Expert knowledge of ServiceNow CMDB.
• 5 plus years ServiceNow experience with a focus on IT Service Management (ITSM).
• 4 years' experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt
• Proficient in Java script, Angular JS, or other related languages and libraries, Python, PowerShell, integrations with webservices (SOAP and REST), and comfortable with API usage.
• Works well in a team environment and is comfortable with an extremely fast pace, switching priorities, and multitasking.
• Proficient in literary skills for professional emails and documentation
• Expert analysis, trouble shooting, technical and non-technical communication skills, both verbal and written.
• Must have advanced organizational, project management and client interfacing skills.
• Understanding of ServiceNow Discovery and Service Mapping tools
• Solution Oriented mind set & be able to provide recommendations for the current and future platform.
• Familiar with the processes that consume CMDB data e.g. Incident, Problem, SDLC, Asset, and Change
• Excellent analytical, and problem solving skills on maintaining CMDB data integrity.
• Able to generate reports for KPIs.
• Strong organizational skills.
• Excellent collaboration, customer service, and communication skills to work in a team environment.
• Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously.
• ITIL Foundation v3 or v4 certification
• Must be able to obtain a Public Trust clearance