Vacancy expired!
- Requires a high school diploma and a minimum of four to five years of experience, of which at least three years must be specialized in Desktop Support.
- Specialized experience includes: imaging of new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC's, laptops, tablets, printers), PC operating systems, (e.g., Windows 10, MacOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, smart phones, and other standard end user managed tools and peripherals.
- Formal technical training and/or further education (AA or BS) are a plus and may be substituted for some experience requirements.
- ServiceNow experience is desired.
- Demonstrated ability to communicate orally and in writing.
- Must have a positive and patient customer service attitude.
- Must be able to work independently and within a team.
- Must be able to attain agency suitability clearance prior to start date.
- Experience supporting a nationwide mid to large Federal agency enterprise is a plus.
- Mac support experience is a plus.
- No specific certifications are required, but A+, ITIL v3 Foundations or other relevant certifications are a plus.
Vacancy expired!