Enterprise Architect

Job Description

ServiceNow continues rapid innovation with AI/ML solutions and the Emerging Solutions team is driving the scaling and evolution of AI Powered Service Operations go to market. The GTM leader will drive the scaling of Predictive AIOps solutions by partnering with product, marketing, field and ITx specialist sales teams resulting in growth of ITSM and ITOMbusiness. Responsibilities include:

• Engage with sales teams and customers to position Predictive AIOps solutions as part of the AI Powered Service Operations go to market
• Evolve solutions narrative based on customer learnings in partnership with product team
• Support strategic opportunities by presenting and engaging customers in EBCs
• Collaborate with SCs and Product Marketing to refine and evolve solution demos
• Collaborate with sales and SC leaders to track progress and learn from top opportunities
• Create enablement content to continuously share customer learnings with Sales and SC teams
• Launch a global SC Service Operations Community of Practice (CoP)
• Collaborate with SC champions globally to maintain and energize the CoP

Qualifications

• A self-starter who will take the initiative to develop programs for enablement and growth
• Adaptable and flexible, able to work and thrive in a highly dynamic environment with frequent “pivots”
• A passion evangelizing ServiceNow solutions to build brand awareness of Predictive AIOps and AI Powered Service Operations
• Excellent interpersonal skills communicating and collaborating with both business and technical stakeholders at all levels within an organization.
• Strong technical and business expertise in ITSM and ITOM domains
• Fluency in modern technologies and practices (Cloud, Microservices, DevOps, SRE, etc.)
• Hands on and strategic planning experience with the ServiceNow platform
• Strong people and project management skills with a passion for coaching and developing others to their highest potential
• Ability to lead cross-functional and distributed teams
• 7+ years in IT solutions consulting and business development
• A high degree of passion, energy, drive, and willingness to travel 25% of the time
• B.S. in computer science or related field, M.S. or MBA preferred

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office,including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to workwithin their state, province, region, or country of employment.