Vacancy expired!
About DMI
DMI is a global professional services company that specializes in digital strategy, design, transformation, and support. More than your basic systems integrator or big-box advisor, we are a new breed of partner that blends human-centric consulting and design with agile engineering, delivery, and global scale. We believe that digital transformation is an end-to-endless evolutionary process that requires technology solutions and partners that meet organizations where they are. Consultants at the core, DMI has been delivering mission-critical, enterprise-grade solutions since 2002 for more than a hundred Fortune 1,000 enterprises, various state and local government agencies, and all fifteen U.S. federal departments. DMI has grown to 2,100+ employees globally and has been continually recognized by top industry analysts as well as a Top Workplace in the USA and Remote. DMInc.com | Careers | Twitter | LinkedIn | Facebook About the Opportunity Digital Management, LLC (DMI) is seeking a full time Infrastructure Help Desk Coordinator to support the Joint Service Provider (JSP) Infrastructure Operations Team at the Pentagon. These individual supports camera surveillance, server room cabinet access, facility environmental monitoring, and escorting within the IT facilities (server rooms and telecommunication closets) in the Pentagon. This is a shift position with days/hours - Sun-Thurs or Tuesday-Saturday 11PM-7AM Qualifications Duties and Responsibilities:- Escorts Pentagon tenants and vendors into the Infrastructure Facility Rooms and racks.
- Monitors surveillance cameras in server rooms to ensure all tenant activities are in compliance with guidelines (physical security, installation and decommission procedures, etc.).
- Supports authorized and emergency power and HVAC outages at the Pentagon.
- Opens conference bridges to enable coordination and communication between multiple teams during authorized service interruptions.
- Supports Power SME with outages and daily activities (change management, system administration, Infrastructure Facility Room escorts).
- Operates server room rack security system. Responsibilities include but are not limited to: creating/running reports, generating new accounts, granting access to groups and/or individuals, removing users, setting account expiration dates.
- Monitors server rooms and telecommunications closets and ensures all work is authorized.
- Responsible for performing walkthroughs of server rooms and telecommunication closets to ensure that environmental are within acceptable ranges, equipment is properly staged, there are no security issues. If there are issues identified, the analyst must communicate and escalate to the appropriate teams for action.
- Generates daily reports to track server room activities, changes, and incidents.
- H.S. Diploma with 3-5 years of specialized experience in related field.
- Preferred Bachelor's Degree from an accredited university with 2 years of directly related experience.
- Self-Motivated/ Self starter
- Ability to work independently as well as coordinate with team members and contract leadership
- Effective time management skills
- Ability to anticipate problems & take decisive action
- Familiarity with JSP or similar DOD environment
- Ability to use MS Office tools, such as Word, Excel, Outlook, SharePoint
- Ability to communicate with tenants/customers as well as coworkers
- CompTIA Security+ certification (not required)
- Sitting/Standing/Flexibility: Ability to walk, stand and sit for 8 or more hours when in an office building environment
- Speech/Reading: Ability to speak, read, and write English proficiently and deliver a variety of instructions furnished in written, verbal, diagram, or schedule form
- Lifting: Ability to lift items weighing up to 50 pounds
- Vision/Hearing: Ability to understand a variety of instructions furnished in written, verbal, diagram, or schedule form
- Safety: Ability to understand and communicate safety precautions when necessary
- Community - Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community.
- Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience.
- Development - Annual Performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
- Financial - Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
- Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
- Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options.
Vacancy expired!