Job Details

ID #45597084
State District of Columbia
City Washington
Job type Contract
Salary USD $DOE DOE
Source ThoughtStorm LLC
Showed 2022-09-11
Date 2022-09-11
Deadline 2022-11-09
Category Et cetera
Create resume

Help Desk technician- Local to DC

District of Columbia, Washington, 20003 Washington USA

Vacancy expired!

/// Remote (None/Partial/Full): None

  • Partial Details: 100% in-office
/// Vaccine Requirement detail: Vaccine required, including booster /// Must Have s (Industry/System/Etc):
  • Strong English communication skills
  • At least 3 years in an IT help desk setting
  • /// Start Date ASAP /// Duration: 6 months TTH /// TTH Detail?: 6 months TTH Location: Address 2450 N Street NW, Washington DC 20037 Remote / In Office In Office Position : Lead IT Help Desk Technician Job Description: Essential Duties and Responsibilities: The Help Desk Support Technician is responsible for supporting and maintaining the operations status of all client and mobile devices and peripherals for the organization. This individual will work closely with other members of the Information Technology Team (Network, Software Development, Unix and Windows) within Cogent. The individual will perform administration and maintenance for hardware and software which allows for day-to-day operations of a global IT environment.
    • Provide first-level contact and problem resolution for all users with hardware, software and applications problems via phone, email and ticketing system
    • Maintain communications with employees throughout the problem resolution process
    • Create, modify and manage Active Directory objects via Windows Server
    • Deploy hardware and software including imaging of Windows operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections
    • Desktop and laptop hardware troubleshooting
    • Perform inventory and asset tracking duties
    • Support company cybersecurity efforts on all clients
    • Maintain and update computer and systems documentation
    Requirements Qualifications:
    • Degree in an IT-related field or equivalent experience
    • 2+ years of working experience as 1st Level Support / User Helpdesk
    • Solid expertise in current Microsoft desktop operating systems and application software
      • MS Windows 10 / MS Server 2016, 2019/ MS Office 2016, 2019 / MS Exchange 2013, 2019 / MS SCCM
    • Solid knowledge of personal computer hardware configuration and setup
    • Basic knowledge of DNS, FTP, TCP/IP, file and print servers
    • Experience in using Active Directory, Creating and managing accounts
    • Strong interpersonal and relationship-building skills, conducive to team development
    • Excellent telephone and face-to-face communication skills
    • Ability to multitask in a challenging, fast-paced environment
    • Good communications skills in English, both verbal and written
    • Creative and innovative in problem solving
    • Availability to work after hours and weekends
    • Capable of writing and presenting detailed documentation
    Start Date & Duration: ASAP Hours (Flex hours available): 9-5 5 days per week Interview Process: Teams Interview with David, second round with director Candidate Sell/Sizzle:
  • Environment where you can learn an awful lot.
  • Access to devices, experience leading a tea
  • Opportunity to go perm
  • Background Check: Criminal background check, contingent starts allowed

    Vacancy expired!

    Subscribe Report job