Vacancy expired!
/// Remote (None/Partial/Full): None
- Partial Details: 100% in-office
- Provide first-level contact and problem resolution for all users with hardware, software and applications problems via phone, email and ticketing system
- Maintain communications with employees throughout the problem resolution process
- Create, modify and manage Active Directory objects via Windows Server
- Deploy hardware and software including imaging of Windows operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections
- Desktop and laptop hardware troubleshooting
- Perform inventory and asset tracking duties
- Support company cybersecurity efforts on all clients
- Maintain and update computer and systems documentation
- Degree in an IT-related field or equivalent experience
- 2+ years of working experience as 1st Level Support / User Helpdesk
- Solid expertise in current Microsoft desktop operating systems and application software
- MS Windows 10 / MS Server 2016, 2019/ MS Office 2016, 2019 / MS Exchange 2013, 2019 / MS SCCM
- Solid knowledge of personal computer hardware configuration and setup
- Basic knowledge of DNS, FTP, TCP/IP, file and print servers
- Experience in using Active Directory, Creating and managing accounts
- Strong interpersonal and relationship-building skills, conducive to team development
- Excellent telephone and face-to-face communication skills
- Ability to multitask in a challenging, fast-paced environment
- Good communications skills in English, both verbal and written
- Creative and innovative in problem solving
- Availability to work after hours and weekends
- Capable of writing and presenting detailed documentation
Vacancy expired!