Vacancy expired!
About DMI
DMI, the world's first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, big data management and analytics, and secure device and app management. The company's unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Washington DC area, with satellite offices around the world. Additional information is available at www.dminc.com and on LinkedIn , Twitter , Facebook , and Google+ . About the Opportunity Digital Management, LLC (DMI) is seeking a full time Infrastructure Help Desk Coordinator (3rd Shift) to support the Joint Service Provider (JSP) Infrastructure Operations Team at the Pentagon. These individual supports camera surveillance, server room cabinet access, facility environmental monitoring, and escorting within the IT facilities (server rooms and telecommunication closets) in the Pentagon. Qualifications Duties and Responsibilities:- Escorts Pentagon tenants and vendors into the Infrastructure Facility Rooms and racks.
- Monitors surveillance cameras in server rooms to ensure all tenant activities are in compliance with guidelines (physical security, installation and decommission procedures, etc.).
- Supports authorized and emergency power and HVAC outages at the Pentagon.
- Opens conference bridges to enable coordination and communication between multiple teams during authorized service interruptions.
- Supports Power SME with outages and daily activities (change management, system administration, Infrastructure Facility Room escorts).
- Operates server room rack security system. Responsibilities include but are not limited to: creating/running reports, generating new accounts, granting access to groups and/or individuals, removing users, setting account expiration dates.
- Monitors server rooms and telecommunications closets and ensures all work is authorized.
- Responsible for performing walkthroughs of server rooms and telecommunication closets to ensure that environmental are within acceptable ranges, equipment is properly staged, there are no security issues. If there are issues identified, the analyst must communicate and escalate to the appropriate teams for action.
- Generates daily reports to track server room activities, changes, and incidents.
- H.S. Diploma with 3-5 years of specialized experience in related field. Preferred Bachelor's Degree from an accredited university with 2 years of directly related experience.
- Self-Motivated/ Self starter
- Ability to work independently as well as coordinate with team members and contract leadership
- Effective time management skills
- Ability to anticipate problems & take decisive action
- Familiarity with JSP or similar DOD environment
- Ability to use MS Office tools, such as Word, Excel, Outlook, SharePoint
- Ability to communicate with tenants/customers as well as coworkers
- CompTIA Security+ certification (not required)
- Sitting/Standing/Flexibility: Ability to walk, stand and sit for 8 or more hours when in an office building environment
- Speech/Reading: Ability to speak, read, and write English proficiently and deliver a variety of instructions furnished in written, verbal, diagram, or schedule form
- Lifting: Ability to lift items weighing up to 50 pounds
- Vision/Hearing: Ability to understand a variety of instructions furnished in written, verbal, diagram, or schedule form
- Safety: Ability to understand and communicate safety precautions when necessary
Vacancy expired!