Vacancy expired!
We are looking for Infrastructure (Servers, networking Support) Subject Matter Expert (SME) (min 5 yrs+ exp) (LOCAL Candidates highly preferred) (Webcam interviews) POSITION DESCRIPTION DIRECT CLIENT Position Number of positions: 1 Length: 14 Months + Location: Washington DC 20032 Immediate interviews Webcam interviews Please note that this position is HYBRID, 1 to 3 days onsite and rest REMOTE per week. 1-5 years of experience. Subject Matter Expert of a specific (often specialized) application technology with demonstrative ability to convey both technical and functional concepts. We are looking for an App. Technical Specialist (Entry) to provide IT support services on the 911/311 operations call floor. This resource will be responsible for assisting / leading special projects. The Contractor shall provide an experience resource with at least 3 years of experience in public safety information technology. The resource will be responsible for project oversight, application management, cost analysis, and overall system functionality. In addition, the resource will be required to support the system, or network (LAN / WAN, etc.) as well as monitor applications for availability and performance, as needed. - JOB DESCRIPTION Responsibilities:
Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty. Identifies improvements to project standards to achieve high quality services/products. This is a professional position which may require subject matter expertise consistent with demanding and rare technological skills. May require coordination of programming activities being conducted by the application development team. Confers with other business and technical personnel to resolve problems of intent, inaccuracy, or feasibility of computer processing and project design. Works with necessary personnel to determine if modifications are necessary with interested personnel to determine necessity for modifications or enhancements. Leverages excellent written and verbal communication skills to develop new business process and programming solutions as directed by business and technical stakeholders. May coordinate activities of application developers. Able to identify best practices and standards for the use of the product. Proven track record of hands-on technical design and code work within large complex systems. Proven hands-on technical work with a variety of technologies. Demonstrated technical expertise integrating a variety of diverse technical environments and cross-platform technologies. Delivers support and design for industry specific applications that require integration with statewide systems or applications. Interacts with executive level business users or technical experts. Advanced experience in the required technical subject matter. May function as a niche technical SME (Subject Matter Expert). Has proven experience across large and complex implementations and systems. Minimum Education/Certification Requirements: Bachelor's degree in IT or related field or equivalent experience Candidates must have ALL the "Required" skills in order to be considered for the position. Skill Matrix Experience with Business workflow processes Required / Desired Amount of Experience 1-5 yrs. conveying technical and functional concepts for a specific technical specialty Required 5 Years 1-5 yrs. preparing complex technical documentation Required 5 Years Bachelor's degree in IT or related field or equivalent experience Required 0 Experience providing IT Support in a public safety environment Required 3 Years 3 - 5 years planning, coordinating, and monitoring project activities Required 3 Years 3 - 5 years leading projects, ensuring they are in compliance with established standards / procedures Required 3 Years Experience providing technical diagnostics, troubleshooting, setup and configuration Required 5 Years Experience responding and troubleshooting end users technical concerns Required 5 Years Experience diagnosing and repairing peripheral equipment as needed Required 5 Years Experience tracking and escalating open technical issues in a public safety IT environment Required 5 Years Experience providing technical assistance improving program designs and operations Required 5 Years Experience supporting application functionality and access Required 5 Years Experience providing determination between network, hardware, and software issues Required 5 Years Experience in desktop imaging, deployment, packaging, and break/fix services Required 5 Years Experience in analysis and documentation of preventative maintenance and technical processes Required 5 Years Experience in technical writing, including but not limited to drafting standard operating procedure documents Required 5 Years Experience in process improvement Required 5 Years Vacancy expired!
