Level 1 Support Analyst

District of Columbia, Washington Washington USA
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DescriptionThis role is for someone who excels at explaining intricate technical information to the non-technical user. If you are a driven individual who is most productive in an active and positive environment, this might be the job for you. If that sounds like you, Robert Half Technology has a Desktop Support Technician role with a company in the Manufacturing industry that may be the position for you. Motivated candidates with effective problem-solving abilities will be the best fit for this position. This Desktop Support Analyst role is a short-term temporary opportunity based in the Washington, Pennsylvania, area.Responsibilities

Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities

Interface regularly and effectively with ticket submitters

Supply computer desktop support in accordance with established policies and procedures

Fix computer problems, and recommend appropriate action/solutions

Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals

Requirements

Strong familiarity with Password Reset protocols

Proven track record of customer service

Communication experience highly desired

Solid understanding of Microsoft Office 365

Desktop support or related experience

Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals

Technology doesn't change the world. People do.As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.Leader among IT staffing agenciesThe intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: DOELocation: Washington, PADate Posted: November 1, 2019Employment Type: TemporaryJob Reference: 03730-0011239849Staffing Area: Technology

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