Vacancy expired!
- Strategic thinker with experience in customer service-focused operations.
- Work with the team to assist in the development of customer service strategies and operationalization of that strategy.
- Ability to assess operations and recommend changes that lead to improved processes and operational efficiencies.
- Analyze vendor performance on a daily, weekly, monthly and annual basis.
- Interact with vendor day-to-day to manage performance, analyze staffing levels and ensure program goals and KPIs are being met.
- Conduct calibration sessions to ensure contacts are not only being handled properly but exhibit the behaviors that lead to customer satisfaction.
- Strong understanding of call center environment including operations, tools and reporting.
- A team player, who can connect and operate effectively with peers and other associates.
- Other specific duties as assigned
- Bachelor Degree and/or relevant technical training with no preferred certification. Two years of relevant professional-level work experience may be substituted for one year of the required education
- Three (3) to Four (4) years of working of professional directly related experience
- Three (3) to Four (4) years call center operations, customer service and/or project management.
- You are able to identify and implement continuous process improvement.
- You have strong problem solving and analytical abilities.
- You are detail oriented and organized.
- You have strong interpersonal skills.
- You have excellent verbal and written communication skills.
- You have experience working on teams and coordinating work among teams.
- You are proficient with the Microsoft Office Suite.
Vacancy expired!