Vacancy expired!
We're going places, hop on board. Our value is in our employees - smart, passionate, and fun people . Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated Project Manager for a Full-Time position. Job Summary: This role is largely responsible for providing remote telephone based operational support services to the organization. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This is an Enterprise Operations Support role, as such it will require a commitment on your part as well as ours. Essential Functions: Some of the primary responsibilities of this role would include:
- Manage Service Level Agreements and contracts for a multiple site enterprise help desk environments Provide Management Plan for multiple sites
- Provide interface and be responsive to overall contract administration
- Participate in meetings regarding service delivery, strategic planning, and IT transition planning
- Assist in developing, planning and implementation of Configuration, Asset, and Change management
- Establish controls for reporting and managing service level agreements for Tier I, II, and III Help Desk
- Perform trend analysis so that resources/services could be aligned to meet SLA
- Monitor performance and service delivery metrics and initiate plans for exceeding targets
- Perform risk assessment and risk mitigation strategies
- Ensure that effective communication and problem management occurs at and between all support tiers
- Manage customer experiences from client cultivation, through sale, through project management and providing ongoing support.
- Build local awareness and client base through active participation with local professional associations and networking events.
- Evangelize, showcase, and educate clients & potential clients about NuAxis technologies through individual and group presentations.
- Drive consistency of effort in utilizing the tools and training provided to deliver world class customer experience in our professional solutions offerings.
- Engage, educate, excite, and empower both employees and customers alike with the same level of passion and commitment.
- This PM operational support role requires a service-oriented mentality, a high sense of ownership for ensuring client's incidents, problems, requests, and projects are managed in alignment with the SLAs.
- Bachelor's Degree or equivalent. Master's Degree preferred
- ITIL Foundations in Service Management
- PMI PMP - Required
- HDI Director Certification - required within 90 business days of hire
- Incident Management
- Problem Management
- Change Management
- Critical thinking skills
- Active listening skills and effective communication strategies
- Enterprise ticketing application experience - BMC Remedy Service Management experience
- Process improvement knowledge (e.g., ITIL Foundations in Service Management, CMMI, etc.)
- Business Analytics
- Knowledge and training in CMMI - ideally experience with introducing CMMI and moving an organization to higher maturity levels
- Knowledge and experience in managing multiple application development or software development projects and programs
- Knowledge and experience with managing application deployment /projects - required
- Excellent oral and written communication skills are required
Vacancy expired!