Vacancy expired!
Overview
Our Washington, DC based client, is planning a Salesforce Implementation across their organization and is in need of a Salesforce Administrator to lead the charge. This is a vital role in the system configuration, implementation, and management, and your Salesforce experience, critical thinking ability, and strong attention to detail are keys to your success. This is an excellent direct-hire opportunity for someone that wants to work for a nonprofit company focusing on the mental and physical well-being of their community. Every employee and activity are valued and respected, and people here enjoy coming to work each day. Offering a diverse environment with opportunities for continuous learning, personal development, and a full suite of benefits, this is a role you don't want to pass up. Our client is unable to offer sponsorship. Responsibilities- Solve complex problems and develop innovative solutions related to the CRM and other customer-management platforms utilized, including reports, dashboards, program and event management, reconciliations, and other business processes
- Collaborate with staff to manage system integrations between the CRM and other systems while maintaining the confidentiality, integrity, and security of the CRM system
- Manage setup and framework of programs and events for which online registration takes place in the CRM
- Liaise with staff to plan, deploy, and support new CRM functions and related tools, working together to enhance technology solutions
- Perform analysis, administration, troubleshooting, testing, software, data environment refreshes, and other general systems maintenance on an ongoing basis
- Oversee relationships with related vendors and hosting providers, enforcing service level agreements and support expectations.
- Provide support to users and assist them in resolving technical CRM issues and escalate with appropriate vendor as needed
- Remain knowledgeable of and provide technical leadership on best practices to use CRM systems and functionality most effectively
- 3+ years of experience working with Salesforce and Salesforce Nonprofit Success Pack
- Deep understanding of Salesforce architecture, processes, product, and best practices
- Thorough knowledge and experience working with custom fields, validation rules, workflow rules, process flows in Salesforce
- Excellent communication skills
- Strong Excel skills
- Good project management skills
- Attention to detail, confidentiality, prioritization skills
- Nonprofit experience
- Salesforce Certification
- Experience with Traction Rec
Vacancy expired!