Vacancy expired!
- Passion Seekers. You genuinely care about the work that you do and its impact on society.
- Self-Starters. You're a go-getter who isn't afraid to step up and disrupt the status quo.
- Entrepreneurs. You bring fresh ideas to the table, work hard, develop business and consistently seek new challenges.
- Collaborators. You're a great contributor to a high performing team that accomplishes great feats for our clients.
- Lead a team of operations professionals to maintain and enhance a mission system supporting a Federal Agency
- Support organizations to respond to defects and provide assistance to stakeholders and users
- Manage a release cycle ensuring the successful introduction of changes/enhancements into the production environment that does not introduce new defects
- Focus on detailed analytics and recommend continued strategies to reduce defects, improve labor utilization, reduce cost etc.
- Incrementally improve performance metrics
- Experienced in IT Operations and Maintenance with specific focus on delivery, improvements, change management, cost reduction, and increasing efficiencies
- 15 years of IT experience with 7+ years of experience in IT management.
- Operations & Maintenance Leadership
- Full software development lifecycle with experience in CMMI, PMBOK and ITIL implementation
- Service Now experience (or equivalent).
- Experience in the successful execution and delivery of all IT projects and the transition into Operations & Maintenance
- Experience in examining complex systems and advising on the development of specific cost reduction solutions and business case analyses to support transformation effort
- Ability to make recommendations on how to capitalize on opportunities to improve O&M performance
- Certifications: PMP, ITIL v3 Certification
- Excellent written and verbal communication skills with the ability to present complex information in a clear and concise manner to a variety of audiences.
- Strong leadership skills
- Manage team to provide application support to over 100+ applications
- Manage transition of support services for new applications and new business
- Maintain incident, problem, and change management procedures
- Provide oversight for enhancement projects for supported applications
- Experienced in synthesizing discussions into actionable deliverables and collect, analyze, and use data to make, recommend, or enable government decisions
- Demonstrated ability to build trusted advisor relationships with clients
- Experience supporting sales and business development
- Experience with financial management
Vacancy expired!