Vacancy expired!
The
Senior Technical Support Analyst for Executive level IT provides an exceptional level of support to the United health Group/Optum's Senior Executives and their Administrative assistants through listening, problem solving and personalized soft skills. You will be accountable for; onsite support, desktop support, software installations and support, asset replacement, and event/meeting support. Primary Responsibilities:- Work directly with the Executives and their Assistants to ensure all their IT needs are addressed in a timely manner with minimal delay
- Proactively manage new deployments and technology to the Executives with little to no disruption
- Onsite hands on IT support as needed
- Provide full-service desktop support for Windows, MAC, and applications
- Be willing to support inquiries sent to you via different channels including; helpdesk requests, personal cell phone inquiries, text messages, email, etc.
- Provide new hire support for Executives including setting up new computers, installing apps, and transferring data
- Proactively replace and support equipment requests to ensure Executives have the resources and tools needed to complete their role
- Support Executive events and meetings including; planning AV and WIFI requirements, setting up ad-hoc networks, working closely with 3rd parties as needed
- Onsite Asset Management including; ensuring hardware is available and on hand, retrieving and disposing of old hardware
- Develop relationships within IT, Facilities and BSLs in order to get the job done and solve problems that arise
- Available to support IT Executive needs during business and after hours
- Provide a high level of support through problem solving, listening and having an exceeding level of customer service
- Deploys strategies to maximize uptime and minimize downtime
- Provide timely business communication to key stakeholders, using defined templates
- Documents troubleshooting steps and service restoration details in tickets
- Reviews process, performance, activities, roles and responsibilities with a focus on continuous process improvement
- Provides guidance to the Incident Analyst/ Coordinators & Technical teams for ITIL Incident
- High School Diploma / GED
- 5+ years of experience in the technology field
- Experience supporting desktop, applications, and mobile devices
- Customer service or Executive support experience
- Self-motivated and able to work with little direct supervision and drive results with disciplined follow-through
- Adaptable and flexible - able to work nights and weekends as needed
- Bachelor's Degree
- Microsoft Certification
- Remote technical support experience
- Experience with Network Principles, Internet Protocol suit (TCP/IP), Local Area Networks (LAN)and Wide Area Networks (WAN)
- Mobile technical support experience (Android, Mac, iPad, Tablet)
Vacancy expired!