Systems Administrator III

Overview

• Basic IT support and troubleshooting (i.e., printers go offline, inability to fill forms, volume issues on EMDs, apps not working on desktop, etc)
• Will provide direct support to approximately 50 customers in the BEX Office
• Due to increased virtual presence that is being pursued for the assessment process, a dedicated resource that can be available immediately if there is a technology issues
• Must be able to communicate and coordinate with other stakeholders (within and outside Dept, including ISSO, REETA team, external contractors/developers) to identify appropriate technology to support the project
• Webinar support to include utilizing existing technology (i.e., WebEX, Zoom, Teams, etc.) and researching possible alternatives for future efforts.
• Must be self-starter and able to learn and become an expert with existing BEX hardware and software (REETA including the REETA suite of apps [BEX, STAR, SBEX, QEP,] HR apps, IBM SPSS modeler)
• Will work with the GTM/OTS REETA team and technology team during REETA redesign to ensure BEX equities in the program are adequately addressed
• Provide data transfer from PearsonVUE into the STAR system and through the QEP and invitation to oral assessment for gateway tests (CFPT, OMST, IMST)
• Will be responsible for tracking the IT inventory tracking IT inventory by working with the GTM General Services Unite and the GTM/OTS Help Desk

• Bachelors degree with two to five-years of experience
• Fundamental understanding of operating system concepts, system interconnectivity, virtualization, hardware and software management, active directory and group policy, file systems, client/server interoperability, performance analysis, system vulnerability assessment, remediation and prevention.
• Professional and effective communication skills (both verbal and written) between customers, team members, and line management.
• Ability to work independently or as part of a team with minimal supervision from senior leadership.