Job Details

ID #46020117
State District of Columbia
City Washington
Job type Contract
Salary USD TBD TBD
Source Sparks Group
Showed 2022-09-27
Date 2022-09-26
Deadline 2022-11-24
Category Et cetera
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Technical Support Specialist

District of Columbia, Washington, 22209 Washington USA

Vacancy expired!

Job Summary/Company:

A Sparks Group Partner is seeking a Technical Support Specialist to serve as the first line of customer support to end users of network, desktop, and enterprise applications. This position will be mostly onsite. If you are interested in learning more about Sparks Group and the opportunity, please submit your resume today.

Responsibilities:

  • Provide Tier 1 tech support for staff (onsite & remote)
  • Configure hardware (PC's, laptops, mobile devices)
  • Troubleshoot and resolve end user issues in a timely manner; escalate to supervisor as necessary
  • Repair hardware (printers, terminals, replace toner, change cables)
  • Support all Apple devices
  • Provide support for VoIP phone systems and SaaS related applications
  • Maintain accurate inventory records of internal assets
  • Facilitate software and hardware installations
  • Provide training on computer and software use

Qualifications/Background Profile:

  • Bachelor's degree in Computer Science or related field
  • 3+ years of experience in a technology related support environment
  • Experience with hardware deployment, maintenance, and repair
  • Experience working with Microsoft/Microsoft Office products, Apple products, and LAN environments
  • Certifications: CompTIA A+, Network+ is a plus; Apple certification preferred
  • COVID-19 vaccine: must be fully vaccinated to go onsite

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