Job Details

ID #44749142
State District of Columbia
City Washington
Job type Contract
Salary USD $55.44 hr 55.44 hr
Source NTT DATA, Inc.
Showed 2022-08-10
Date 2022-08-09
Deadline 2022-10-08
Category Et cetera
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Telecom Engineering Senior Specialist

District of Columbia, Washington, 20010 Washington USA

Vacancy expired!

We are currently seeking a Telecom Engineering Senior Specialist to join our team in Washington, DC. Job Description:

  • Role supports a highly available always on 24x7 Healthcare systems services model and will participate in the on-call rotation as assigned.
  • Perform telephony hardware, software, PBX, VOIP, and infrastructure support tasks to include install/maintain system operability and performance.
  • Valid driver's license required as some regional travel may be required; position requires engineer to have reliable transportation and ability to travel to remote sites supported by the provider.
  • Key contributor in daily Incidents, Service Request, and Projects support.
  • Maintain and stabilize telephony platform across 10 hospitals and 250 ambulatory sites.
  • Will work closely with other technology teams troubleshooting customer issues.
  • Will be responsible for supporting all voice networking assets in a Healthcare system to meet aggressive Business SLAs.
Job Responsibilities of Telecom Software Engineer:
  • Provide end user support 24x7x365 and On-Call rotation for after hour support as assigned.
  • Provide Tier-1 and Tier-2 support of customer Service Requests and Incident troubleshooting and resolution.
  • Responsible to meet and maintain required SLA's.
  • Client OpenScape Voice : configure, install, and modify user profiles. Troubleshoot call scenarios such as dropped calls, one-way audio, call tracing. Client call routing.
  • Client Openscape Contact Center: build or modify call Routing Strategies, Queue Processing Workflows and Voice Recordings.
  • Client OpenScape Personal Edition (remote client application): ability to understand the SIP Connections, UDP vs TCP protocols, troubleshoot connectivity problems.
  • Responsible for service testing to include identifying, correcting, or escalating problems.
  • Document network by correct labeling of routing equipment and cables, and documenting configuration diagrams and specifications.
  • Resolve Incident and Service Request tickets and proactively follow-up with other technical service towers and 3rd party vendor teams for speed to resolution.
  • Manage Service Request and Incident tickets in ServiceNow (SOM), including regular updates to tickets per NTT DATA Change and Problem management processes.
  • Responsible for customer satisfaction scores provides positive customer experience with each customer interaction.
Basic Qualifications for Telecom Engineer role:
  • 3+ years of experience with Client Unify Certified Implementation & Support (Service)
  • 3+ years of experience Client Unify OpenScape 4000
  • 3+ years Client Unify OpenScape Contact Center
  • 3+ years supporting telecom systems and protocols including VoIP, ISDN technologies, routing and switching, SIP trunks, RTP, SRTP, PSTN cloud integration, Clients, and call center technologies.
  • Experience troubleshooting carrier and network connectivity issues both VoIP and TDM.
  • Bachelor's degree in Computer Engineering, Engineering, Computer Science, Information Technology, OR related field of study plus 5+ years of experience in the job offered.
  • Familiar with the following would also be helpful:
  • Xpressions Application Builder - build phone tree workflows, time of day routing, voice recordings.
  • Interallia XMU - build phone tree workflows, time of day routing, voice recordings.
  • HiPath 4000 (aka 4K system)
  • HiCom 9006 (hospital pbxs)
  • Strong understanding of VPN and VMware is desired.
  • Proficient with MS Outlook, Word, Excel, PowerPoint, and Visio desired.
  • Telecommunication certification is desired, such as BICSI, iNARTE, or SCTE Internet Protocol Engineering Professional (IPEP) certification.
  • Self-starter, results-oriented, and demonstrates 'can-do' traits.
  • Strong verbal and written communications.
The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Vacancy expired!

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