Vacancy expired!
Job ID: 2214101
Location: WASHINGTON, DC, USDate Posted: 2023-02-02Category: Information TechnologySubcategory: Sys AdministratorSchedule: Full-timeShift: Day JobTravel: NoMinimum Clearance Required: NoneClearance Level Must Be Able to Obtain: Top SecretPotential for Remote Work: NoDescription SAIC is seeking a Microsoft Exchange Administrator to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, which may include weekend/holiday rotations. T his is temporarily a hybrid remote role due to Covid-19, but could be asked to return to the office at the request of the customer. Shifts available are Day (Monday-Friday) and Night (Tuesday-Saturday). Description of Duties:- Receive technical work assignments - ServiceNow, SCOM monitoring, etc.
- Fulfill user requests for technical issues relating to email account management following Standard Operating Procedures.
- Perform user account and mailbox moves on Exchange 2016 email systems.
- Perform M365 account administration requirements as documented in SOP
- Add/delete/modify Distribution Lists.
- Troubleshoot and resolve user Outlook Client issues: setup, permissions, junk mail, and mailbox size increase. Add/modify Outlook shared calendar.
- Provide technical support for backup systems (Avamar and CommVault) per SOP
- Assist customers with PST mapping modify/restore.
- Complete shift logs and turnover.
- Reply to all customer inquiries within the required SLA and MTTR
- Document issues and escalate to next tier support as necessary.
- Monitor systems consoles and remediate alerts.
- Perform server builds and decommissions per SOP
- Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; may accept additional experience in lieu of degree.
- Experience using Microsoft PowerShell, Exchange, M365, Windows Server, and Active Directory.
- Understanding of basic concepts relating to Microsoft Office 365 hybrid environments as well as TCP/IP based networking concepts.
- Ability to work independently to process technical service requests using an enterprise ticketing system such as ServiceNow, Remedy, etc.
- Proficient in following standard operating procedures and comply with data entry standards.
- Experience troubleshooting challenging technical issues and identifying scope of issue to determine if escalation to next-tier support is necessary.
- US Citizenship
- Must be able to obtain a Top Secret Clearance.
- Active Secret or Top Secret Clearance is preferred.
- Microsoft Exchange Server, M365, Microsoft Server OS, Active Directory, Systems Center Operations Manager (SCOM)
- Backup systems (Avamar and CommVault)
- CompTIA Network+, CompTIA A+
- ITIL Foundation and/or ISO20K experience a plus
Vacancy expired!