Job Details

ID #49562941
State District of Columbia
City Washington
Job type Permanent
Salary USD TBD TBD
Source SAIC
Showed 2023-03-27
Date 2023-03-26
Deadline 2023-05-25
Category Systems/networking
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Exchange Administrator

District of Columbia, Washington, 20001 Washington USA

Vacancy expired!

Job ID: 2214101

Location: WASHINGTON, DC, US

Date Posted: 2023-02-02

Category: Information Technology

Subcategory: Sys Administrator

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Top Secret

Potential for Remote Work: No

Description SAIC is seeking a

Microsoft Exchange Administrator to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, which may include weekend/holiday rotations. T his is temporarily a hybrid remote role due to Covid-19, but could be asked to return to the office at the request of the customer.

Shifts available are Day (Monday-Friday) and Night (Tuesday-Saturday). Description of Duties:
  • Receive technical work assignments - ServiceNow, SCOM monitoring, etc.
  • Fulfill user requests for technical issues relating to email account management following Standard Operating Procedures.
  • Perform user account and mailbox moves on Exchange 2016 email systems.
  • Perform M365 account administration requirements as documented in SOP
  • Add/delete/modify Distribution Lists.
  • Troubleshoot and resolve user Outlook Client issues: setup, permissions, junk mail, and mailbox size increase. Add/modify Outlook shared calendar.
  • Provide technical support for backup systems (Avamar and CommVault) per SOP
  • Assist customers with PST mapping modify/restore.
  • Complete shift logs and turnover.
  • Reply to all customer inquiries within the required SLA and MTTR
  • Document issues and escalate to next tier support as necessary.
  • Monitor systems consoles and remediate alerts.
  • Perform server builds and decommissions per SOP
Qualifications

Required Education & Experience
  • Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; may accept additional experience in lieu of degree.
  • Experience using Microsoft PowerShell, Exchange, M365, Windows Server, and Active Directory.
  • Understanding of basic concepts relating to Microsoft Office 365 hybrid environments as well as TCP/IP based networking concepts.
  • Ability to work independently to process technical service requests using an enterprise ticketing system such as ServiceNow, Remedy, etc.
  • Proficient in following standard operating procedures and comply with data entry standards.
  • Experience troubleshooting challenging technical issues and identifying scope of issue to determine if escalation to next-tier support is necessary.

Required Clearance
  • US Citizenship
  • Must be able to obtain a Top Secret Clearance.
  • Active Secret or Top Secret Clearance is preferred.
Desired Qualifications
  • Microsoft Exchange Server, M365, Microsoft Server OS, Active Directory, Systems Center Operations Manager (SCOM)
  • Backup systems (Avamar and CommVault)
  • CompTIA Network+, CompTIA A+
  • ITIL Foundation and/or ISO20K experience a plus

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

My SAIC Benefits.

Vacancy expired!

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