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Amtrak connects businesses and communities across the country and we move America's workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees. Are you ready to join our team?SUMMARY OF DUTIES: The IT Principal Business Systems Analyst (BSA) works in a senior level technical capacity with business partners and other IT teams to align technology solutions and/or processes with IT and business strategies. This role demonstrates advanced knowledge of systems and associated processes to resolve problems and assist with the improvement of business processes on an ongoing basis. Supports and may lead several moderately complex or complex business processes. Serves as a subject matter expert on a collaborative team. The Principal BSA collaborates closely with business partners to identify improvement opportunities that can be realized through technology solutions and leads activities to define, analyze and document associated requirements. The role assists in driving design, development, enhancement and testing of complex IT solutions and takes a lead role in the requirements and testing phases. The Principal BSA takes initiative and collaborates to resolve urgent problems, and acts with limited authority based upon subject matter expertise. Directs, mentors and coaches lower level analysts leading by example with process design and improvements. Provides appropriate platform knowledge that is leveraged throughout the system development life cycle (SDLC), including business requirements, functional specification, testing, deployment, and support hand-off. May be allocated to one or more enterprise project initiatives of moderate to high complexity. ESSENTIAL FUNCTIONS:- Gathers and documents requirements. Builds & maintains an appropriate repository.
- Provides data analysis and reporting for Operational & CapEx delivery metrics.
- Leads in the analysis, design and implementation of innovative process improvement solutions.
- Participates in the analysis, design and implementation of innovative process automation solutions.
- Oversees the department's Request-to-Delivery accounting and accrual process.
- Oversees the department's DR program and leads the annual testing and results documentation process.
- Collaborates with business and IT subject matter experts to facilitate development of business cases and cost/benefit or return on investment analysis to justify IT initiatives/projects.
- Leads process mapping sessions with business subject matter experts to document as-is and to-be processes, narratives, gap analysis and roadmaps.
- Leads planning sessions related to projects or new technologies to implement process improvement within the functional area.
- Leads requirements gathering, analysis and documentation including business/functional requirements, use cases, user stories, business rules, data dictionaries, and other information or processes required to describe system changes supporting design, development, QA, UAT, RFI/RFP, enterprise architecture planning, and technical specifications.
- Based on business case and defined requirements, and in collaboration with Architecture and other technical teams, provides recommendations and/or proposed solutions to maximize business outcomes and performance.
- May develop system diagrams to illustrate the conceptual application/technology landscape and data or process integration between systems; may overlay such diagrams with business process flows to illustrate process/system interactions.
- Collaborates with Architecture and other technical teams to design and develop new systems.
- Devises and documents testing approaches and test plans, and sequences end-to-end testing to ensure that the systems work as expected during enhancements.
- Leads the development of test plans, test cases, user stories, use cases, and traceability matrix.
- Facilitates User Acceptance Testing including data setup, environment setup, scheduling, training, etc.
- May lead data migration activities and ensures that the verification/test plan addresses all known scenarios and risks.
- Researches and recommends emerging technologies that could increase the organization's efficiency and effectiveness.
- Investigates, resolves and escalates problems. Monitors and analyzes metrics to ensure customer satisfaction and vendor performance.
- Advises or provides input to other technical disciplines on design, development, enhancement, and testing of assigned information technology systems.
- Provides significant platform knowledge during maintenance or enhancements.
- Develops training materials and trains the system's end users; documents instructions, support procedures, troubleshooting tips, and Knowledge Base articles for Service Desk and Tier 2 support teams prior to go-live and during hypercare support periods.
- May lead small to medium sized projects, serving in a Project Manager capacity in addition to a BSA role.
- May manage the sourcing and selection process for third-party software and other technology components.
- May assist in collaborating with the business to prioritize business technology initiatives as input to the annual planning and budgeting process.
- May lead Organizational Change Management plan and activities, in coordination with the business and IT OCM.
- Bachelor's Degree in Computer Science, Information Systems, Business Management, Systems Engineering or other related field plus 7+ years relevant (business/systems analyst) work experience or 11+ years relevant work experience or in subject matter expert (business analysis) capacity required to satisfy education and experience requirements.
- Advanced analytical and problem-solving skills using a creative approach to arrive innovative solutions.
- Exceptional written and verbal communication skills, and the capability to present confidently at various levels from project teams to Executive leadership.
- Advanced skills in Microsoft Office 365 including Outlook, PowerPoint, Word, Excel, Project, and Visio.
- Advanced skills with BA tool sets including Jira, Confluence, Tableau and HP Quality Center.
- Extensive experience and proven track record facilitating, defining and documenting business process maps (swim lane format preferred), business/functional requirements, use cases, user stories, technical specifications, test plans, test cases, test scripts, and test results.
- Experience with development and reporting of Key Performance Indicators and knowledge of industry best practice/industry benchmarks.
- Ability to translate technical issues to non-technical audiences.
- Strong interpersonal and team-building skills, works well with others in an integrated team environment, and must be self-motivated.
- Ability to create and document Amtrak's Project Life Cycle Management (PLM) artifacts and key process steps.
- Experience managing the sourcing and selection process for third-party software and other technology components and services including drafting Request for Proposals (RFPs), Work Requests/Statements of Work (SOWs), and Request for Information (RFI), and facilitating the scoring and selection of products/vendors.
- Demonstrated experience in COTS or packaged software implementation and integration projects.
- Fluent in standard business process notation such as BPMN.
- Broad knowledge and experience with a variety of collaboration, requirements, testing and support methodologies.
- Master's degree in Information Technology, or equivalent.
- Business Analysis certification from IIBA, IQBBA or PMI (PBA, CBAP or equivalent).
- Certified ScrumMaster (CSM) qualification.
- System and or platform certifications, as appropriate.
- Experience with Lean, Six Sigma or other process improvement methodologies.
- Project management experience.
- Experience in travel, hospitality or transportation industries.
- Must have excellent oral and written communication skills.
Vacancy expired!