Vacancy expired!
Description
Job Description:Be part of a dynamic team in providing legal and technical services to support the Department of Justice and other U.S. Government agencies. From emails and instant messages, to serves, electronic devices, and social media systems, we're equipped to meet the challenge of forensically capturing, reviewing, and illuminating the smoking gun evidence. Join us and make a difference.Leidos is seeking a Relativity Administrator to join our Washington, D.C. team.Key responsibilities include:- Support an instance of Relativity (600+ workspaces), providing excellent customer service and solutions to both internal and external stakeholders.
- Consistently deliver well-articulated, balanced, and informed communications.
- Participate in defining and maintaining the processes and technology that allow team and client to meet case needs.
- Develop strong partnerships with the clients and supporting Leidos team leaders in order to contribute to the delivery of stellar customer service.
- Establish or refine processes and methodologies to enable successful delivery on project goals.
- Serve as a key stakeholder in the development of technical project documentation.
- Establish collaborative relationships with co-workers and team members.
- Assist client and management in other client service tasks as needed.
- Work among a high-performing and collaborative team in supporting a government instance of Relativity, including maintenance, upgrades and day-to-day administration.
- Respond to incoming requests for assistance with Relativity, including general database administration tasks, advanced troubleshooting, and consultation on workflow solutions.
- Troubleshoot complex issues while keeping the client informed. Coordinate with internal resources and Relativity Support as needed.
- Monitor Relativity environment to ensure instance operates as expected. Contribute to regular maintenance and configuration updates.
- Leverage Relativity expertise to advise client on latest technology and best practices.
- Draft internal and external documentation, including standard protocols, policies, and lessons learned in order to improve efficiency, standardize processes and enhance overall user experience.
- Maintain an understanding of e-discovery, market competitors, and the tools used to support the client.
- Must have minimum of 5 (five) years eDiscovery/litigation support experience as a Relativity Admin.
- Must possesses an active RCA (Relativity Certified Administrator) certification
- Excellent communication, presentation, and inter-personal skills with both eDiscovery technical teams and non-technical business leaders and team player
- Ability to work in a fast-paced, agile work environment
- Experience and familiarity with eDiscovery Services covering all realms of the EDRM
- Work a shift schedule of 40 hours per week, 1 weekend day each month for patching/upgrades, between the hours of 8-6pm EST
- Must be a U.S. Citizen
- The ability to obtain a U.S. Government security clearance (active clearance preferred)
- No travel required
- BS/BA degree or equivalent work experience
Vacancy expired!