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Amtrak connects businesses and communities across the country and we move America's workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees. Are you ready to join our team? SUMMARY OF DUTIES: The Senior Manager, IT System Design & Dev Law/Comm is a key member of the IT Law and Corporate Communications team and will work as a Service Offering Lead for Law and Corporate communications. The Senior Manager works on multiple projects as a technical delivery team owner, and sometimes as a project leader while managing highly technical resources. Responsible for systems analysis, design development, integration enhancement, maintenance and support. This position requires a people manager who has experience managing SaaS systems, manage and enhance existing systems and lead a team that owns deliverables, manage to deadlines and communication across teams. The Senior Manager also provide client support, consultation and subject matter expertise for system development, maintenance and support and will directly manage 3 to 5 employees and contractors (as needed). Senior Managers within the Systems Design & Development job family work closely with clients, business analysts and team members to understand the business requirements that drive the analysis and design of quality technical solutions. These solutions must be aligned with business and IT strategies and in compliance with the organization's architectural standards. Senior Managers are involved in the Full Systems Development Life Cycle and therefore are responsible for designing, coding, testing, implementing and supporting application software that is delivered on time and within budget. Responsibilities beyond development of software may include participation in component and data architecture design, technology planning, product evaluation, advanced testing processes and buy vs. build recommendations. The Senior Manager, IT System Design & Dev Law/Comm possesses a solid understanding of development, testing and integration methodologies. Knowledge of current and emerging IT products, services and processes is required. Individuals must be able to adjust to constant business change. Managers also provide client support, consultation and subject matter expertise for system development, maintenance, and support. ESSENTIAL FUNCTIONS: • Lead the Law and Corporate Communications IT team to develop product strategy and Technology Roadmap; works as a Service Offering Lead (SOL) for Law and Corporate communications • Drive the deployment of Technologies to support business requirements • Develop and implement best practices for IT transformation using industry leading technologies to deliver effective business functions and capabilities • Lead projects by developing and implementing a flexible change management methodology/ framework for the delivery of projects, working closely with IT for integration into the existing IT change management process • Provides subject matter expertise (SME), while managing across diverse teams owns deliverables, manage to deadlines, communicates across teams. • Responsible for aligning information technology planning with the business strategy. Responsibilities include, but may not be limited to, the following: • Works with business partners to understand business needs. • Leads and participates in an IT advisory board(s) to manage IT services demand • Develop project deliverables including project plans, status reports, communication plans etc • Provides input to business technology planning within their functional area. • Manages the development and implementation of IT initiatives to support business strategy. • Measures service performance and implements improvements as needed. • Possesses a solid understanding of development, testing and integration methodologies. • Evaluate/review business processes and suggest areas of improvement; excellent oral/written communication skills • Communicating needs and priorities and providing feedback on pricing and investment. • Implements solutions consistent with the architecture • Provides high-quality services at optimal cost to customers; measures service performance and implements improvements as needed and manages the improvement processes that impact customer satisfaction and relationships. • Owns the designated processes and is accountable for ensuring that establishes processes are followed. • Participates in the development of IT budgets; tracks and takes appropriate steps to stay within budget. • Develops and implements technologies to improve the performance of multiple business processes and increase profitability. • Participates and provides input to the Service Level Agreement (SLA) development process; ensures internal SLA's are met. • Provides advice and counsel to the vendor relationship decision-making and contract development processes; reviews service provider performance. Identifies and confirms performance problems and notifies contract managers. • Provides subject matter expertise (SME), while managing across diverse teams. Owns deliverables, manages to deadlines, communicates across teams. Meets regularly with team to gather work statuses; discuss work progress and obstacles.• Provides advice, guidance, encouragement, and constructive feedback. Ensures work, information ideas, and technology flow freely among the section. • Establishes measurable individual and team objectives that are aligned with business and organizational goals. Documents and presents performance assessments. Recognizes and rewards associates commensurate with performance. Implements organizational practices for staffing, Equal Employment Opportunity (EEO), diversity, performance management, development, reward, recognition and retention. • Identifies the roles, skills and knowledge required. Ensure staff has the resources and skills needed to support all work initiatives. Participates in IT workforce deployment activities. • Generates appropriate communication, process and educational plans for mitigating the disruption of change. Identifies and removes obstacles to change. • Experience with leveraging standard software modeling techniques to describe system design; designing components; utilization of existing system components that are leveraged by multiple applications; and leveraging capabilities of environment. • Works with technical staff to understand and resolve Tier 3 level application issues. Additional tasks include creation of optimization programs to resolve problems and development of prototypes for proof of concept activities MINIMUM QUALIFICATIONS: • Bachelor's Degree in related technical/business areas with 9+ years relevant experience or equivalent work experience. • 9 years of relevant experience managing development projects with corporate systems • 5+ years of hands on experience with software development • 5+ years of proven track record of progressively providing technical and project leadership to deliver enterprise scale systems. • Strong Agile delivery experience; proven experience with API's, DevOps and lean development practices. • Life Cycle experience in migrating on-prem assets to cloud • Requires experience in managing teams and building relationships with people at a variety of levels. Strong people leader • May require knowledge of one processes/services. Business experience should include assignments in one or more business and technical processes. • Technical and/or ITIL, or equivalent Certifications. • Requires experience in managing teams and building relationships with people at a variety of levels. • Requires demonstrated ability to launch and deliver one or more IT project(s) on time and within budget. • Must possess strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated. • Highly motivated, organized, and able to support multiple high paced initiatives • Excellent oral and written communication skills.PREFERRED QUALIFICATIONS: • Master's Degree in technical/business or equivalent • 11+ years relevant work experience preferred • Has delivered multiple projects using Agile scrum methodology • Experience working in large complex companies that heavily rely on real time 24x7 IT operations to successfully service external customers • Experience working with SAP Claims Management for Transportation Industry • Experience working with Enterprise Document management systems • Have utilized Microsoft Project, SharePoint, Atlassian tools such as JIRA and Confluence • Experience working in real time 24x7 IT environments • Domain knowledge of transportation systems • PMP and Agile Scrum certifiedCOMMUNICATIONS AND INTERPERSONAL SKILLS: Must have excellent oral and written communication skills.Requisition ID: 76000 Posting Location(s): District of Columbia Job Family/Function: Information Technology Relocation Offered: No Travel Requirements: Up to 25% Amtrak employees power our progress through their performance. We want your work at Amtrak to be more than a job - we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Candidates who engage in the usage of marijuana will not be qualified for hire. Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation. Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.#LI-SFLI POSTING NOTES: Information Technology Information TechnologyVacancy expired!