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Job ID: 2118941
Location: WASHINGTON , DC , US Date Posted: 2021-12-01Category: Information TechnologySubcategory: Network TechnicianSchedule: Full-timeShift: Day JobTravel: NoMinimum Clearance Required: NoneClearance Level Must Be Able to Obtain: SecretPotential for Remote Work: NoDescription SAIC is seeking a Systems Analyst (Tier II) to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, including some weekends and holidays. Description of Duties- Monitors, controls, troubleshoots and remediates system related problems in a data communications network.
- Performs second-level problem determination, incident resolution, service request completion and periodic system health checks.
- Interfaces with end users and Tier III support elements.
- Monitor, track, analyze and respond to system alerts. Coordinate and perform system recovery activities.
- Configure, test/troubleshoot, deploy and issue IT assets to include mobile devices, tokens, laptops, etc
- AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification.
- Ability to focus on ticketing and monitoring systems for sustained periods.
- Ability to follow standard operating procedures and comply with data entry standards.
- Strong oral and written communication skills with experience working directly with end-users, including VIPs.
- Basic knowledge of networking principles (TCP/IP, DHCP, DNS, NAT, switches, routers, ports, etc.)
- Basic knowledge of mobile device platforms (iOS, Android and Blackberry).
- Basic knowledge of Microsoft Windows 10 workstations.
- Interim Secret clearance to start work. Must be eligible to receive Secret clearance.
- CompTIA A+, Network+, Security+
- ITIL Foundations
Vacancy expired!