Financial Management/Travel Management System Support (Tier 2)

Overview

• Salary: Dependent upon experience

• Location: Washington, DC

• Security Clearance: Ability to obtain Top Secret (TS) / Sensitive Compartmented Information (SCI) security clearance

• Availability: Within 2 weeks

• Provide Tier 2 support services that shall include starttofinish issue intake, identification, troubleshooting, and remediation, escalation and tracking for escalations of Financial Management System (currently Federal Financial Management (FFMS)) and Travel Management System (currently Concur Government Edition (CGE)) (trouble tickets) for ICE, DHS Component customers serviced by ICE.
• Serve as the system administrator for the financial management system and travel management and participate, as needed, in the system administration activities associated with FFMS/CGE application processes.
• Setup of user profiles, routing and accounting strings during transition and operations periods.
• Create, modify, delete, and suspend of existing profiles, user accounts, and remove screen(s) within the FFMS/CGE.
• Assist GPM and program travel program personnel in setting up user profiles, routing, and accounting strings, as required.
• Establish new user accounts in the FFMS Test instance.
• Identify users for deprovisioning via Business Intelligence (BI) tools and execute deprovisioning actions with two (2) weeks or employee departure or within seven (7) days of employee email address not appearing in Global Administrative Listing (GAL)/Active Directory (AD).
• Ensure that terminated or departed employees accounts are removed from both FFMS and CGE.
• Ad Hoc Requests - Specialized Reporting for FFMs and weekly status reports (included interface and issues status report tracking), including FFMs and NTS stakeholders.
• Monitor the FFMS/CGE email inbox for incoming requests for FFMS/CGE access or modifications to user profiles and/or accounts

• Leadership and problem solving
• Analysis
• Communication and Interpersonal skills
• Mathematical proficiency
• Attention to detail
• Organizational

• Bachelor's Degree in Business Administration

• This job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are subject to change at any time. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.
• While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

• All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.