Vacancy expired!
Resp & Qualifications
COMPANY SUMMARY:CareFirst, Inc., and its affiliated companies, generally referred to as CareFirst BlueCross BlueShield (CareFirst), is the Mid-Atlantic region’s largest private sector health insurer, serving the healthcare needs of 3.5 million members in Maryland, the District of Columbia, and portions of northern Virginia. The Company offers a comprehensive portfolio of products and services to individuals and groups, as well as state and federal government sponsored plans. With a market share almost three times that of the closest competitor, the company commands 45 percent penetration across the region. In July 2018, Brian D. Pieninck assumed the role of President and CEO after serving as the company’s COO of Strategic Business Units and IT Division. Under his leadership, the organization completed an extensive review of its operations and clinical programs, resulting in an expansive 3-year strategy to grow and diversify the company’s core business. Along with a 5-year vision to drive the transformation of the healthcare experience across the continuum of its members, partners, and communities, the company has placed a renewed and intentional focus on fostering a mission-based culture, which drives every decision the company makes. The organization employs over 5,600 full-time employees in Maryland, Northern Virginia, the District of Columbia, and West Virginia. CareFirst has earned multiple workplace awards recognizing its leadership in diversity and inclusion, wellness engagement, and creation of a supportive and equitable work environment for all employees.At CareFirst, you are part of an inspired, collaborative team that is building the healthcare experience we want for our families and our future. Every day, we make a meaningful difference in the communities where we live and work.We practice empathy, seek to understand, invest in inclusion, demand equity and nurture belonging every day for our employees and the communities we serve. We rely on the rich diversity of our employees’ experiences and backgrounds to achieve our mission. Every year we host a Week of Equity and Action where we deepen our investment and commitment to diversity, equity, and inclusion. During this week thousands of employees engage in workshops and volunteerism with the goal of bettering themselves and our community.- Women make up around 70% of CareFirst’s employee population, and over 50% identify as BIPOC (Black, Indigenous, and people of color).
- We have 9 resource groups that connect employees over shared identities (LGBTQ, veteran status, race, etc.) and passions (climate change, healthy living, leadership development).
- Employees are encouraged to give back and volunteer in their communities with their civic engagement hours.
- Directs and controls departmental functions associated with providing the technical infrastructure and associated services required to provide computing environments for application development, testing, and production. Infrastructure and technical services include the support of DataCenters, MainFraime, Network, Server, Storage, Database, Big Data, Cloud, End User Services and internal Data Security.
- Directs the development of policies, processes and procedures for protection of CareFirst information assets and the production environment. This includes providing access to corporate systems and data bases, security monitoring, and security architecture to combat existing and future threats while enabling business processes.
- Oversight responsibilities for the contracted IT services and associated Service Level Requirements (SLR’s) from CareFirst. Ensure all aspects of the contracted for IT services from CareFirst are delivered and function within established specifications. Responsible for the management of the IT services costs for hardware, software, and services for optimal value and efficiency. Negotiates any and all changes to the IT services contract, IT SLR’s, and IT services budget. Monitors and reports performance against IT SLR’s and budget. Negotiates annual Statement of Work (SOW) and associated budget to define IT projects and deliverables needed from CareFirst to support FEP. Monitors and reports status of the annual IT SOW and associated budget.
- Directs and controls departmental functions to provide corporate business applications necessary for day to day operations. Development and/or procure and maintain applications and services to deliver corporate capabilities for Time Recording & Reporting, Asset Management, Configuration and Change Management, Problem Reporting and Tracking, and Requirements Management.
- Work with Audit to remediate negative audit findings, identify proactive measures available before audits occur and compose responses and Management Action Plans for IS audit issues. Oversees incident response planning as well as the investigation of security breaches. Monitor compliance with regulatory requirements and guidelines (HIPPA/HCFA/DHHS).
- Directs the development of policies, processes and procedures, as well as execution of the technical Business Continuity, Disaster Recovery, Portability and the Corporate Strategic Plan. This includes execution of yearly audited exercises.
- Oversees the strategic and the day-to-day activities of the Department, including: directing, coaching, and guiding associates to implement departmental, divisional, and organizational mission/goals. Recruits, retains and develops a high performing team. Evaluates performance of each team member, generates development plans and sets goals within the context of the corporate policies and procedures. Develops annual goals, and prepares, monitors, and analyzes variances of departmental budgets to control and appropriately allocate resources.
- Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Vacancy expired!