Vacancy expired!
Your success is a train ride away.
Amtrak connects businesses and communities across the country and we move America's workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees. Are you ready to join our team?ESSENTIAL FUNCTIONS:- Develop, mentor, and lead diverse, multi -disciplined IT support teams that not only do Tier 2 support but also work on Tier 3 break/fix activities by offloading the work from Tier 3 dev teams
- Partner with vertical Service Owners to drive and support service delivery for critical functions such as Marketing & Sales applications.
- Experience working in large complex companies that heavily rely on real time 24x7 IT operations to successfully service external customers.
- SME level experience delivering 24x7 IT operations critical systems incident support
- Support strategic planning and 5-yr roadmaps for capital improvements
- Execute and deliver on capital and operational work
- Establish weekly management and reporting cadence for all work
- Drive process improvements, innovation, and transformation efforts for project controls and project/program management support functions
- Provides leadership in developing, deploying, and supporting applications in Cloud based Platforms such as AEM, AWS, Azure, Salesforce, MuleSoft and other Native Cloud platforms.
- Manages client engagements and service agreements on service offerings on need basis.
- Responsible for supporting a particular service offering within the agreed service offering levels with the customer and with dependent IT teams negotiating Operational Level Agreements (OLAs).
- Partners to ensure IT Service Management processes, operational level agreements and underpinning contracts are appropriate for the agreed service level targets.
- Provides advice and counsel to the vendor relationship decision making and contract development processes.
- Provides leadership in continuous service/service offering improvement. Ensures service provider (COE) performance is reviewed and that contract managers are notified when necessary.
- Provide recommendations, feedback on API usage to Arrow reservations teams based on working knowledge of both the z/TPF and frontend systems including other Travel Industry sites.
- Meets regularly with team to gather work statuses. Discuss work progress and obstacles. Provides advice, guidance, encouragement, and constructive feedback. Ensures work, information ideas and technology flow freely among the section.
- Establishes measurable individual and team objectives that are aligned with business and organizational goals. Documents and presents performance assessments.
- Recognizes and rewards associates commensurate with performance. Implements organizational practices for staffing, Equal Employment
- Opportunity (EEO), diversity, performance management, development, reward, recognition, and retention.
- Ensures staff has the resources and skills needed to support all work initiatives. Forecasts new skill requirements based on emerging technologies.
- Participates in IT workforce deployment activities.
- Generates appropriate communication, process, and educational plans for mitigating the disruption of change. Develops timelines and action steps for anticipating and framing the type of change.
- Bachelor's Degree in Computer Science, Information Systems or related field with 15+ year's relevant experience or equivalent work experience.
- 15+ years of Travel Industry experience including experience working on z/TPF based reservation systems.
- 5+ years of relevant technical and business managerial experience. Proven experience in managing diverse teams of 10 to 15 employees and contractors.
- Strong working knowledge of XML security appliances like Datapower.
- Technical and/or ITIL, or equivalent Certifications
- CSM certified
- Demonstrated expertise working across technical delivery teams, outside suppliers, and with business stakeholders to deliver complex IT programs
- Strong Agile delivery experience.
- Proven experience with API's, DevOps and lean development practices.
- Prior experience in developing, deploying and supporting applications in Cloud based platforms such as AEM, AWS, Azure, Salesforce, MuleSoft and other Native Cloud platforms.
- Expertise working across IT teams and business units preferred
- Knowledge and Experience of Amtrak Customer, Business and Train Operations applications.
- Prior experience as a people manager directing employees and providing coaching, performance reviews, and career development
- Must have excellent oral and written communication skills.
Vacancy expired!