Vacancy expired!
Job ID: 2306714
Location: WASHINGTON, DC, USDate Posted: 2023-05-10Category: Wage Determination (SCA)Subcategory: Service Contract ActSchedule: Full-timeShift: Day JobTravel: NoMinimum Clearance Required: NoneClearance Level Must Be Able to Obtain: Public TrustPotential for Remote Work: NoDescription SAIC is hiring an IMAC Technician (Install, Move, Add, and Change) to support our federal Health & Human Services client in Washington, DC. Job Description: The IMAC technician will provide ongoing support by executing some, or all, of the following day-to-day on-site activities:- Imaging Dell laptops
- Loading Software (SW) on imaged laptops; install and maintain computer software on users' devices such as Microsoft Windows and Microsoft Office Suite, Antivirus and Malware protection
- Box, label, ship, track prepared laptops
- Manage incident and/or task requests within ServiceNow (SN) to include managing ticket queue(s), updating tickets with detailed notes, assign/re-assign tickets, closing tickets
- Ticket 'ownership', cradle-to-grave ownership of all assigned SN tickets
- Effectively and courteously interface with customers either face-to-face, telephone, MS Teams, or other collaborative/communication tools
- Configure iPhones
- Lead MEM (Microsoft Endpoint Manager) enrollments for Mobile Device Management
- Perform asset inventories by identifying and labeling IT equipment according to documented standards and update inventory control systems as required.
- Provides occasional off- hours on-site support for planned maintenance work, unplanned support issues; or to meet customer SLAs.
- Active Directory account management implementation and administration
- Microsoft Exchange/Office365 use and/or administration
- Microsoft Windows OS planning and roll out in enterprise environment
- Install, connect to the network and maintain all computer hardware including PCs, laptops, tablets, printers, data collection devices and telephones
- Conduct user training on approved software and hardware on an as required basis
- Incident response and client response coordination for hardware and other IT Operations related failures
- Contribute to continual service improvement by assisting with Standard Operations Procedures creation, maintenance and compliance
- Perform routine IT system administration, including health checks and supporting incident resolution
- High School diploma required. College degree not required, but preferred
- Experience with ServiceNow
- 5+ years hands-on IT experience (HW and SW)
- Mobile Device Management (MDM) iPhone configuration
- Able to attain and maintain Public Trust
Vacancy expired!