A/V (Audio Visual) Events Specialist

Please send your resume in WORD format should you be interested in the following A/V (Audio Visual) Events Specialist position located near Washington DC. This is a full-time role with a salary range of $75K - $80K and awesome benefits. If you are not interested in this position, please pass onto colleagues/associates as we do offer referral fees should they be hired.

• Working with meeting Marketing and Business Development leaders to schedule webinars, virtual and hybrid conferences, and determining technical requirements.
• Providing advance and real-time support to connected participants.
• Troubleshooting connectivity, audio, and video service quality issues.
• Supporting conference room equipment such as video codecs, projectors, audio equipment, and conference phones.
• Serving as an escalation point to the Service Desk staff in troubleshooting and resolving AV-related problems.
• Conducting AV equipment testing and assessments; analyzing needs, making recommendations, and obtaining quotes.
• Monitoring workflow, Service Desk queues, external connection requests, and team escalations.
• Acting as onsite contact for vendors performing complex AV-related repairs; confirming successful completion of repairs.

• A minimum of three years of hands-on experience configuring and troubleshooting Audiovisual (AV) and Videoconferencing (VTC) equipment and control systems such as
• LCD display devices, Crestron control systems, Switching / routing / interfacing technology; Videoconferencing and audioconferencing technologies
• Videoconference (VTC) codecs, Conference room control systems (Crestron/Extron)
• Audio and video components, including audio DSPs and analog and digital switchers
• Thorough knowledge of protocols and AV design, including signal flow, VLANs, H.323, H.264, SIP, WebRTC, and H.239 duo-video, video bridging and gateways, and applicable platforms, including Zoom, WebEx, Microsoft Teams, Cisco Jabber Video, and BlueJeans.
• High proficiency in the operation, monitoring, and troubleshooting of advanced video conferencing systems and integrated audio-visual solutions.
• Ability to troubleshoot, determine and evaluate, complex AV/VC related connection issues and performance problems, escalating to the proper level of notification, and assisting in the scheduling for repair if necessary.
• Ability to operate digital audio consoles (A1).
• Ability to read and follow AV system flow diagrams and support documentation.
• Strong customer service and communication skills; the ability to interact professionally with and support all levels within the organization, including the ability to train non-technical users on technical systems and equipment.
• The ability to work in a fast-paced environment, coordinating workflow and multiple tickets/tasks.
• The ability to work collaboratively as part of a high functioning team.
• Frequently walk for up to 60% of workday.
• Ability to push equipment cart of approximately 50 pounds.
• Must be able to provide on-site support on emergency basis and respond to emergency calls.
• May be required to travel to other firm offices for project or coverage support needs.