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ID #15507512
State District of Columbia
City Washington
Job type Permanent
Salary USD $11,430 11430
Source Paramount Software Solutions, Inc
Showed 2021-06-16
Date 2021-05-26
Deadline 2021-07-25
Category Et cetera
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Business Analyst (ITBM)

District of Columbia, Washington 00000 Washington USA

Vacancy expired!

BUSINESS ANALYSTThis is an internal delivery role that is responsible for client delivery. As a Business Analyst, you'll work directly with the project team to define client requirements and translate them into the creation of epics, user stories with acceptance and testing criteria.

Reports ToThis position reports to the Business Excellence Architect Role.

Job OverviewThe Business Analyst provides consultative expertise in one or more business process areas to encourage alignment with modern best practices, suggest automation opportunities, identify compliance requirements, proactively assure organizational growth, in every possible way, and support the client on the best possible path for successful initiative outcomes and delivery.

Responsibilities and DutiesFollowing are the general responsibilities and duties of this job.

  • Client Project:
    • Work with the supporting technology teams and customers to develop user stories, develop test scripts, conduct testing, participate in migrations, deliver training, update relevant documentation, and provide early-live support when the process and/or supporting technology changes are introduced.
    • Analyze new use cases and work with architecture on proof of concepts / solutions
    • Support discussions among multiple stakeholders to resolve issues or suggest middle-of-the- road solutions
    • Gather business requirements and translate them into workable solution specifications and documents (Requirements, Stories, Process Flows/Maps, etc)
    • Support Key Performance Indicators for every effort
    • Develop and/or Deliver End User Testing or Training
    • Closely support the Business Process Consultant

  • Areas of Focus:
    • Define industry and client-specific business processes and identify opportunities for business process optimization
    • Build upon existing expertise to cover additional areas of platform or business processes

  • Nurture Client Relationships:
    • Develop close, trusted relationships with assigned client representatives
    • Be available, as needed, for client or project team sessions

  • Quickly identify client discord and raise to project team leadership
  • Ensure that all client needs are fully met and that the client is introduced to all internal parties who may be required to serve such needs

  • Delivery Development:
    • Create templated delivery materials (functional guides, workshop decks, training materials, etc) and train staff on new or improved methodologies
    • Coach, train, or mentor junior delivery resources

  • Sales & Marketing Support:
    • Identify potential sales opportunities that arise during client engagements
    • Support Sales and Marketing initiatives, as needed
    • Offer Pre-Sales Support, as needed

QualificationsThe following comprise the basic qualifications that we seek in a candidate – while a mix of these credentials is important, not all noted are required.

  • Education level
    • Some mix of the following preferred:
      • Bachelor's degree preferred, but equivalent experience welcome

  • Professional Experience
    • 5 years of leadership experience in technology, industry, or software/platform-related areas
    • 1-3 years working with/directly for C-level executives
    • 1-3 years of Organizational Change Management / Enablement
    • Some mix of the following preferred:
      • 1-3 years of Consulting Experience
      • 1-2 years of ServiceNow Platform (or other software) experience

  • Professional Background
    • A strong mix of the following, preferred:
      • Business Analysis & / or Prior IT Role
      • Familiar with Best Practice and Processes in focal area
      • Corporate, Federal/Government, Industry Expertise
      • Agile or Project Management
      • Role relating to Software Delivery
      • Client-Facing/Client Account Management
      • Startup or Company Growth Mode
      • Software Sales or Delivery
      • Organizational Change Management Facilitation

  • Specific skills
    • Highly adept & methodical problem-solver
    • Comfortable with conflict and variety of diverse personalities
    • Highly evolved Interpersonal and Communication skills
    • Ability to manage time, workload, and personal stress
    • Ability to document in detail with presentation-level quality in Microsoft PowerPoint, Microsoft Word, and/or other productivity software
    • Comfortable with Public Speaking
    • Strong understanding of Client Delivery
    • Personal drive for success and growth
    • Makes investments into relationship, continuous improvement, and organizational growth

  • Personal characteristics
    • Curious and Innovative
    • Relentless Problem-Solver
    • High energy with a drive to succeed
    • Passionate about areas of expertise
    • Comfortable with working and engaging with personalities of all kinds
    • Proactively supports team and organization
    • Self-directed leader

  • Certifications / Licenses
    • Some mix of the following, preferred:
      • PMP, Agile, 6Sigma, or other Management Certifications
      • ServiceNow or other Software-related Certifications
      • Teaching or Organizational Change Management Certification/s
      • Subject-Matter-Expertise Certifications or Training
      • ITIL, TBM, COBIT, APQC, or other Standards Certifications or in-depth familiarity

  • Associations
    • Best Practice Organization Memberships/Subscriptions

Vacancy expired!

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