Vacancy expired!
BACKGROUND:The candidate must demonstrate technical knowledge and experience with setup, support, configuration, and troubleshooting for Microsoft Windows 10, Microsoft Office 365 suite of products (including Outlook, Word, Excel, PowerPoint, Teams, SharePoint), Microsoft Project/Visio, HP Desktops/Laptops/Tablets, iPhones, and iOS. A successful candidate will have professional experience in using Active Directory; executing PowerShell scripts; use of SCCM to manage workstations and laptops; and design and support non-standard Windows 10 configurations as needed. A successful candidate will interface with internal customers of varying technology acumen and other technical support teams within the Federal Reserve Board to resolve a range of technical issues. The candidate must demonstrate ability to follow standard operating procedures and processes through past work experience and assist the team in automating processes where possible. The candidate must have experience managing support efforts using a ticketing system such as ServiceNow, PHIRE, or Remedy. The candidate may be called upon to provide occasional support over nights and weekends. Requirements:The candidate shall possess the knowledge and skills set for Intermediate Help Desk Specialist, with the following set of specific knowledge and experience:At least five (5) years of experience providing helpdesk/desktop support in a Microsoft Windows Environment.Perform as a Tier 2 or Tier 3 Help Desk support for TS systems. INTERNAL FR/OFFICIAL USE // FRSONLYMust be customer service oriented and self-motivatedDemonstrated analytical and problem-solving skills.Strong interpersonal and communication skills who can work with people at various levels of the organization.
Vacancy expired!