Vacancy expired!
Job title: ServiceNow DeveloperLocation: Washington, DC (Initially Remote)Duration: Fulltime/C2HType: W2/Direct hireJob Description:Our client has an urgent Fulltime (Contract 2 hire) opening for ServiceNow Developer with minimum 3+ years of technical lead experience in implementing ServiceNow. Candidate needs to be in an around DC area (Initially Remote).Job Duties:
- Meet with stakeholders to understand requirements, perform gap-analysis, determine design and identify appropriate deployment strategy.
- Perform gap analysis with ITSM and ITIL process, product capabilities and business requirements to provide a comprehensive solution
- Configure and customize ServiceNow application/solution that includes screen designs, workflow configuration, reports, data imports, integration with third party software, and custom application development as per business requirements and expectations using out-of-box features
- Provide administration, application development, maintenance, and technical support by using product best practices and techniques to configure robust solutions.
- Follow best practices and continuous improvement process to identify future upgrade issues and design considerations
- Periodically update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes
- Respond to technical issues in a professional and timely manner.
- Develop, maintain, and execute reports to ensure system operation meets performance targets.
- Create and maintain system design and operations documentation.
- Complete other duties as assigned
- Bachelor’s Degree from an accredited college or university is required
- At least five (5) years of IT experience
- 3+ years of technical lead experience in implementing ServiceNow
- 5+ years in ServiceNow configuration and development experience with ITSM, CSM and/or equivalent
- Support, perform and troubleshoot deployment issues.
- Review the existing documentation and document technical specifications.
- Perform maintenance on existing software products and contribute knowledge of business applications.
- Contribute as necessary to the development of all project artifacts throughout the system development life cycle.
- ServiceNow Implementation certification and ServiceNow Certified System Administrator (CSA) certification
- Deep functional and technical knowledge of the ServiceNow configuration and implementation
- Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients
- Expert knowledge of ServiceNow performance, availability monitoring, and analysis as well as configuration management
Vacancy expired!