Sr Principal Engineer with ITIL ITSM Expereince job vacancy

Vacancy expired!

Company Description

Lumen Solutions Group Inc. is a technology consulting services company based in Virginia. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in strategy development, portfolio management and enterprise architecture.

Job DescriptionWe have an urgent job opening of

Sr Principal Engineer

with our direct client based in Washington, DC USA. please check below job description and share your resume ASAP.

Role:

Sr Principal Engineer

Location: Washington, DC- Remote for now

Job Type: Long term project

Job DescriptionAREAS OF FUNCTIONAL/TECHNICAL EXPERTISE:• ITSM Tool - Configuration and Customization• Service Desk & End User Support• ITSM Continual Service Improvement• Gap / Interdependency Analysis• Change Management• ITIL Framework• Service Catalog & Self Service• Project Management• Risk Management• Business Process Improvement• Agile Methodology• Scrum Framework• Certified ITIL foundation/ Expert• System Development Life Cycle (SDLC)

Responsibilities• Responsible for performing SRTS process modernization discovery assessment and interdependencies• Interviewing the stakeholders and gathering the As-IS requirements/ artifacts, process flow,• Designing in the ITSM business process mapping, documenting business cases, process improvement efforts, creating workflows and SOPs• Responsible for eliciting and documenting business and technical requirements• Responsible for creating workflows and storyboards that accurately map back to documented business requirements• Set deadlines, assign responsibilities, monitor and summarize progress of project based upon product roadmap• Facilitate deep dive workshops for problem management, risk management, change, configuration and asset management to ensure a seamless and adequate transition of business services between contract service providers.• Responsible for managing the performance of the problem management team to achieve defined KPIs based on defined Service Level Agreements.

Additional information

Interview format: 1st – Phone, 2nd - MS Team Video

Compensation and benefits – Lumen Solutions offers competitive compensation package as well as an array of benefits matching with current industry standard based on experience and qualifications.

Overview of benefits:

Medical, Dental, Vision, Rx Insurance
Vacation, Sick Leave, Holidays
401K, Employee Referral Bonus
Lumen Solutions is an EEO and presents an incredible opportunity for growth and advancement with initiatives in transportation, healthcare, and financial sectors.

Vacancy expired!

ID	#45732574
State	District of Columbia
City	Washington
Job type	Contract
Salary	USD Depends on Experience Depends on Experience
Source	Lumen Solutions Group Inc.
Showed	2022-09-16
Date	2022-09-15
Deadline	2022-11-13
Category	Et cetera
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Job Details

Sr Principal Engineer with ITIL/ITSM Expereince

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