Job Details

ID #49582229
State District of Columbia
City Washington
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source NetSource, Inc.
Showed 2023-03-29
Date 2023-03-28
Deadline 2023-05-27
Category Et cetera
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Telecom Support Specialist (ONSITE)

District of Columbia, Washington 00000 Washington USA

Vacancy expired!

Please note that this is a 6 months contract position. Required Skills:• A minimum of 2 - 5 years experience in system engineering, software development, or related field• Support a Cisco centric WAN, LAN, and WLAN environment. This includes routers, switches wireless controllers, light weight access points (LWAP).• Perform remote monitoring and management of system alerts and notifications.• Monitor system for trouble areas and proactively resolve and document root cause.• Support internal run-and-maintain activities, including remote monitoring and management system, respond to alerts, monitor health and seek improvement opportunities.• Make use of enterprise monitoring tools (Solar Winds and Splunk).• Function as a point of escalation for operational entities regarding regular or complex issues• Work on daily service tickets while engaged on moves/set-ups.• Experience with wireless LAN controller and Lightweight Access Points, preferably Cisco equipment.• Basic understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards.• Basic understanding of security protocols and authentication (WPA2, EAP-TLS, 802.1x, AAA) and experience with RADIUS solutions (preferred: NPS and/or ISE).Preferred skills:• A degree from an accredited College/University in Software Engineering, Computer Science, or related discipline is preferred. Otherwise, applicant must have one or more of the following industry certifications - CCENT CWNA, CWSP.• Motivated self-starter who approaches technical problems with creative solutions. Ability to multi-task, attention to detail, excellent organizational skills, good follow-up and judgment. Ability to work both independently and within a team environment backed up by strong communication skills.• Ability to clearly communicate both business and technical terms and information/requirements/instructions to a wide variety of audiences (face-to-face, teleconference, phone and email)• Ability to write technical/functionality specification documentation such as Knowledgebase articles and/or Wiki.• Basic operational experience with Cisco Wireless LAN Controllers, wireless access points, and management systems• Basic experience with enterprise networking, monitoring, troubleshooting, and management tools.• Experience with incident management tools such as Remedy and/or Service NowPreference will go to those that have:• CCNA• 1+ years in a telecom environment• 1+ years supporting Cisco and/or Aruba monitoring platformsDescription:To perform this function, contract resources are required with appropriate skills and experience to support the technical and workload volume demands resulting from the Enterprise Computing Support needs and support requirements.A telecommunication support specialist is responsible for overseeing the installation of telecommunications equipment, such as found in complex electronic switching systems, and other plain old telephone service facilities, optical fiber cabling, IP networks, and microwave transmission systems.• LAN infrastructure, switchgear, UPS, WIFI, VCS, IPT Phone device management (setup/moves)• Inventories and prioritizes network and equipment repairs.• Established voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools.• Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; and conferring with engineers.• Documents network by recording configuration diagrams and programming.• Analyzes network performance and prepares and presents reports based on that analysis.• Maintains network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation.• Initiates moves and/or setups as required/requested.• Maintains customer rapport by listening and answering questions and resolving concerns in a timely manner.ScopeThe tasks to be performed under the scope of this statement of work must be completed under the direction, oversight, and prioritization of the Endpoint Technology Support manager and/or designated ETS Project Leads. Following are the job categories required to perform these functions:• Telecom Support IIAreas of support include:• Telecom and Network Services• Executive Leadership Support (White Glove service) Applicants must provide their phone number. Reference job number A3244.

Vacancy expired!

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