Vacancy expired!
- Troubleshoot and provide facilitation support for VTC bridge calls, far-end vtc endpoints, and far-end participant connectivity requests and issues.
- Responsible for assistance in promoting, improving, maintaining and supporting all VTC services and/or systems.
- Schedule VTC appointments using Cisco TelePresence Management Suite (TMS).
- Review call logs for video packet loss analysis.
- Providing daily operational tests of bridge statuses -Coordinate reservations and scheduling of AV/VTC services with outside agencies for executive-level users.
- Instructs users in the use of personal computers and briefing equipment in a variety of conference room virtual bridge settings including normal use of video teleconference equipment, Town Hall events, and VIP sponsored events.
- Create and update end user training and develop and maintain training material -Experience with working in a fast-paced and constantly changing setting providing support to VIP customer to include 3/4 Star Generals, SES civilians and Presidential Appointees staff as well as other JSP customer users and their VTC participants.
- The candidate must possess excellent communication skills and daily interaction with customers.
- Complete annual company and customer training requirements according to established policies and procedures
- Perform routine performance testing and preventative maintenance to ensure VTC and other AV/VTC equipment operate at optimal performance and capacity.
- Experience gathering quotes for replacement recommendations -Resolve system operational problems by troubleshooting and performing fault isolation.
- Schedule site surveys for system enhancement requests and Lifecycle refreshes -Coordinate reservations and scheduling of AV/VTC services with outside agencies for executive-level users.
- Perform setups, tests, adjustments, operations, and shutdowns of equipment for incident management tasks.
- Provide client training on AV/VTC system(s) control, interfaces, hardware equipment.
- Conduct site surveys to establish AV/VTC Systems and equipment customer requirements.
- Draft Standard Operating Procedures (SOP) for AV/VTC troubleshooting efforts -Troubleshoot systems failures and accessibility problems Monitor system performance and track usage.
- Develop and deliver a trend analysis of system load, usage, and response.
- Familiar with submitting port activations -Complete annual company and customer training requirements according to established policies and procedures.
- Experience with working in a fast-paced and constantly changing setting providing support to VIP customer to include 3/4 Star Generals, SES civilians and Presidential Appointees staff as well as other JSP customer users and their VTC participants.
- The candidate must possess excellent communication skills and daily interaction with customers.
Vacancy expired!