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SUMMARY
Produces additional revenue for the dealership by selling finance and insurance programs and other appropriate after-sale items to new- and used-vehicle customers.
Essential Functions
Approaches, greets, and offers assistance to any customer who enters the dealership showroom or sales lot
Assists customers in selecting a vehicle by asking questions and listening carefully to their responses and delivers a minimum number of vehicles per month
Writes complete sales orders and processes paperwork in accordance with dealership policies
Maintains an follow-up system that encourages repeat business and contributes to customer satisfaction
Maintains a prospect development system
Conducts business in an ethical and professional manner
Describes all optional equipment available for customer purchase and fully explains product performance, application, and benefits to prospects
Follows dealership procedure to obtain proper identification from customer prior to test drive
Follows dealership sales process as directed by Sales Management. Demonstrate new vehicles. Offer test drives to all prospects; obtain proper identification from customer prior to test drive; follow test drive route
Exhibits high level of commitment to customer satisfaction
Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals
Keeps abreast of new products, features, accessories, etc., and their benefits to customers
Knows and understands equity and values, and is able to explain depreciation to the customer
Ensures the sales manager has an opportunity to meet each customer
Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.)
Prepares sold vehicles for customer delivery prior to customer arrival
Delivers vehicles to customers, ensuring that each customer understands the vehicle's operating features, warranty, and paperwork
Introduces customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department
Schedules first service appointment
Follows up on all post-delivery items, tag/title work, "we-owes," and special requests to be sure all customer expectations are met
Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively
Attends company meetings as required
Maintains a professional business appearance as determined by dealership management in accordance with company policies
Knows and understands the federal, state and local requirements which govern the company's business
Coordinates with the sales manager to set sales quotas. Meets the profit margin goals for vehicle sales
Greets customers promptly and is polite and friendly
Consistently follows the outlined sales process
Utilizes floor time effectively in meeting the customers' needs and soliciting sales
Performs pre-delivery inspection and road test before delivery to customer
Delivers vehicles to customers after purchase. This process ensures that the customer understands the vehicle's operating features, warranty and paperwork, and it lays the foundation for customer loyalty
Utilizes the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership and understands equity and values, and able to explain depreciation to customer
Conducts telephone transactions courteously and promptly
Utilizes a consistent quotation process for purchases, trade-ins, and vehicle sales
Utilizes dealership sales control (confirm CRM/DSM) system
Has ability to communicate effectively with new car buyers/customers and according to their preferred method of communication, whether by phone, by email, or in person and able to train other subordinates to do the same
Has thorough knowledge of all dealership products and services and can convey this information to subordinates and customers
Directs customers to product information resources, including those available on the Internet
Maintains an ongoing customer database to capture repeat business
Attends product and sales training courses as determined by sales management and manufacturer
Maintains required dealership certifications
Sells/Leases and delivers new vehicles
Adheres to all Safeguarding, Red Flag, and 8300 procedures and policies
Exhibits a high level of commitment to customer satisfaction. Maintains a minimum customer satisfaction standard equal to or above the manufacturer expected average
Moves and arranges display vehicles on showroom and on lot as directed by management
Deals with customer complaints in a sensible manner by showing empathy and a pleasant attitude
Understands the federal, state, and local laws that govern retail automobile sales and ensures that new car sales programs are in compliance
Maintains reporting systems required by general management and the manufacturer
Ensures that the work areas and customer waiting area are kept clean
Follows all attendance and punctuality standards with adherences to timekeeping standards
Follows the Code of Business Ethics and Conduct
Understands and follow all work rules and procedures and follows lawful directions from Supervisors
Upholds the company's non-disclosure and confidentiality policies and agreements
Maintains a professional appearance for self and subordinates in accordance with company policy
Attends pertinent training on request
Assists with organizing and attends special events held at dealership or in the community
Attends company meetings as required
Other duties as assigned
Must be able to pass background and drug tests
Benefits include vacation, medical insurance, and 401(k)
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Vacancy expired!