Vacancy expired!
- Assist users in a service desk setting by troubleshooting and resolving issues
- Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC hardware, software, and equipment to ensure optimal on-site workstation performance
- Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems
- Assist with the installation, configuration, and ongoing usability of desktop, laptops, Macs, peripheral equipment, and software within established standards and guidelines
- Troubleshoot trouble tickets to resolve basic technical problems with desktop computing equipment
- Provide customer assistance using Active Directory services and remote access tools
- Ensure systems are configured according to company policy and protected from viruses
- Working knowledge of Windows 10
- Working knowledge of Microsoft Office
- Working knowledge of any Ticketing System, Dell Laptops, VoIP Phones
- Ability to use Office 365 and Sharepoint proficiently and to teach it to new users
- Ability to diagnose and troubleshoot issues with BitLocker Encryption on laptops
- Exceptional written and verbal communication skills
- Ability to work in a fast past environment
- Excellent customer service skills
- 1-3 years providing Technical Support over the phone and deskside
- Associates, Technical degree or IT Certification
Vacancy expired!