Job Details

ID #45605266
State District of Columbia
City Washington
Job type Permanent
Salary USD $40 - $60 40 - 60
Source Kavyos Consulting Inc
Showed 2022-09-11
Date 2022-09-07
Deadline 2022-11-06
Category Technical support
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Helpdesk Consultant

District of Columbia, Washington 00000 Washington USA

Vacancy expired!

Daily Responsibilities:

  • Assist users in a service desk setting by troubleshooting and resolving issues
  • Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC hardware, software, and equipment to ensure optimal on-site workstation performance
  • Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems
  • Assist with the installation, configuration, and ongoing usability of desktop, laptops, Macs, peripheral equipment, and software within established standards and guidelines
  • Troubleshoot trouble tickets to resolve basic technical problems with desktop computing equipment
  • Provide customer assistance using Active Directory services and remote access tools
  • Ensure systems are configured according to company policy and protected from viruses
Required Software/Technical Skills:
  • Working knowledge of Windows 10
  • Working knowledge of Microsoft Office
  • Working knowledge of any Ticketing System, Dell Laptops, VoIP Phones
  • Ability to use Office 365 and Sharepoint proficiently and to teach it to new users
  • Ability to diagnose and troubleshoot issues with BitLocker Encryption on laptops
Required Work Experience (number of years/field):
  • Exceptional written and verbal communication skills
  • Ability to work in a fast past environment
  • Excellent customer service skills
  • 1-3 years providing Technical Support over the phone and deskside
  • Associates, Technical degree or IT Certification

Vacancy expired!

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