Vacancy expired!
APPLY: https://careers-prosphere.icims.com/jobs/2818/job Overview Pro-Sphere Tek ("ProSphere") is seeking an IT Technician, specializing in Apple (MAC) and Windows Desktop, to provide on-site Technical Support for one of our federal government clients. This is a full time position located in Washington, DC. Veterans are encouraged to apply. Responsibilites
- Provide on-site Desktop Support/ MAC Support to the Federal Government.
- Interact/Support high level users such as SES s on a daily basis.
- Ensure desktop computers interconnect seamlessly with diverse systems includingassociated validation systems, file servers, email servers, computer conferencingsystems, application servers, and administrative systems.
- Assist staff with the installation, configuration, and ongoing usability of desktopcomputers, peripheral equipment and software within established standards and guidelines
- 3-5 years of practical work experience providing general IT support / Help Desk
- At least 2-3 years experience troubleshooting MAC (Apple) desktop computers.
- Must have an Apple certification. (ACSP, ACAM, ACMT, ACP, etc)
- Ability to diagnose and resolve technical and end-user problems in a customer service oriented team environment
- Experience installing and maintaining, applications and associated hardware and peripherals; assisting users with IT procedures, system setup and network troubleshooting
- Excellent troubleshooting and problem resolution skills for federal government client(s) strongly preferred
- Proficient with Windows 10, Office 2010 suite, and Outlook 2010
- Ability to work independently with minimal direction providing technical and non-technical support to multiple users
- Ability to work overtime required on occasion
- Ability to sit at a workstation for long periods of time
- Able to lift, carry, move, load and unload heavy objects (up to 50 pounds)
Vacancy expired!