Vacancy expired!
DESCRIPTION: The Technical Support Specialist needs some technical abilities to provide phone and email support for existing and potential customers. This person must effectively communicate with customers and coworkers to identify customer needs and take steps toward issue resolution. The Technical Support Specialist will use remote support and chat applications to assist customers with installing and configuring our software products in Windows environments. Strong customer service and troubleshooting skills are a must.
EXPERIENCE & EDUCATION:
Some skills with Microsoft Windows
Some skills with Microsoft Office products
Knowledge of PC hardware and software configurations
JOB DUTIES:
Provide telephone and email support, addressing procedural, configuration, customer infrastructure and software-related customer issues
Provide clear and concise data entry of all customer interactions in our incident tracking database
Professionally interact with existing and potential customers
Adherence to call escalation procedures and proper issue documentation and customer data submission
Other responsibilities as assigned
Vacancy expired!